After upgrading to v20.0.1.65... The sound is corrupted during a cross fade. This has never happened before, and the problem occurs on two different machines. Both modern I7 machines with 16Gb Ram and loads of disk space.
If this cannot be fixed with say a day then can someone provide a link so I can downgrade to the previous version.
Hi Tony and welcome.
No, we can't help you downgrade as there are only users on this forum. Normally there are no Magix staff here at all.
No staff. Not even development staff? Who wrote this "upgrade", This is worrying... Especially when a problem like this happens.
Can someone fix the problem then?
I manage to (eventually) produce the video by using an old PC that had the 2016 version. Not a solution I want to use too often. I really would like to use the modern version I have.
Hi Tony.
Not that I'm aware of. This is a user to user forum.
To help diagnose a problem we would probably need a couple of your problem files to try for ourselves to try to see if the problem exists on our systems. Some file types, depending on how they are recorded, can be troublesome within MEP but if they do not give us problems then it could be a setting you have within MEP that is not working within your computers specs so the more information you give us, the easier it it for us to help.
So in this instance which i7 processor, which motherboard and sound chip, and maybe the files in use can be read by a program that would give us the recorded information within the file such as the files bit depth, frame rate, audio sample rate, whether the file uses variable frame rates or not. For that you would need a free program called MediaInfo to read and copy that data to post here.
Also your export settings can make an impact so screen grabs of the export settings in use may help. Then we have something to work with because at present most of the people that do answer questions here are not reporting this particular problem, so it is something at your end that needs investigating.
Ray.
Hi
. . . . The sound is corrupted during a cross fade . . . .
Is this when previewing or in the exported video file?
If the exported video what export settings was used and did you change any of the advanced settings?
John EB
Hi
. . . . The sound is corrupted during a cross fade . . . .
Is this when previewing or in the exported video file?
If the exported video what export settings was used and did you change any of the advanced settings?
John EB
1. There is an initial issue, that when crossfading.. the crossfade section gains a few spurious clicks and a low. level... These clicks disappear when the clips are separated.
2. The preview plays fine.
3. The error occurs when the file is exported. I usually export as 1920x1080p Mp4 29fps. However, I tried 720, and AVI... the problem, is there, no matter what resolution of format I try. Takes about 10 minutes a
4. I have used MAGIX for years, it is the devil I know, I use crossfade a lot and and this problem has never occurred before. I created a video about a week or so before the "New in 2021 Update", The pc I use has been a constant or years, unless you want to blame a Windows update The video camera I use has been constant or even more years.
5. I run MAGIX on two computers. One is an HP i7-8000 series, the other is (as a hot standby, and travel mate) a Surface Pro 4, i7 something or other. The only thing that have in common is "i7" and an upto date Windows.
6. The one constant is the new improved wonder version of MAGIX on both machines
7 Fortunately I have a spare older computer and I installed Video Premium 2016 on that. After having to faff around re-doing all the captioning, because for some reason the files are in a different location and there appears to be (under the pressure I was in) no way to tell MAGIX what folder to look in... Once suitably setup up again. I exported in my favorite 1920x1080p Mp4 29fps, and it worked first time.
8 I plan to reinstall the latest version 2019/20, whatever it is... today or tomorrow. I am 99.9% that will "cure" or de-bug it. I will ignore its pleas to update it until the update to the update comes out. Unless of cause, it tries to be super helpful and downloads the update before I can stop it.... I do have other things to do and v2016 works just fine.
I have the same version, 20.0.1.65. I put it 3 video clips, AV on separate tracks, trimmed the clips, dragged right clip over the left clip for 2 right clips to make crossfade transitions of about 2 seconds each. No problems with sound during preview. Exported to MP4 using the default MP4 FullHD 1920x1080p. No problems with sound at the transitions.
For your transitions, are you using the same clips or project on both computers?
Did you try with other types of video files - video from other sources? Different projects?
One thing that you can try is to do a mixdown of the audio, either all or just a range that covers your transitions. Play it back. Sound problem still there? If not, export. Sound problem still there?
For mixdown, use Shift+D.
John CB
@Tony-Matthews @browj2 @johnebaker
Hi Tony.
I have a repeatable sound glitch in one project I have created since having MEP 2021. It only happens on the first playback of this particular section where there is a J cut mix to the audio and only on the first pass when I have just opened MEP. It does it every time and only on the first pass of playback but is 100% repeatable. Apart from the cross-fade there are no other effects associated with either of the two clips.
I have downloaded a short clip (Because of possible copyright problems) of the join in question so you can see if it is the same type of distortion.
Ray.
Hi,
I had a problem with sound at a crossfade in VPX11 recently.
Try this. Make a range that covers the left and right objects of the crossfade. Solo the audio track (I presume that you have AV on separate tracks as it's much easier to work with audio). Do a mixdown of the audio using the shortcut Shift+D. This will replace the audio with a red wave file for the range, containing only the audio of the soloed track. Unsolo the track. Play it back. Is the glitch still there? If not, export. Glitch gone?
I use transitions often and this was the only time that I recall having a problem. Strange.
John CB