sound loss from sd card

alexander-johnston wrote on 5/31/2018, 4:40 AM

recently I have lost the ability to capture the sound from a video sd card. There is sound there because i can access via ms film viewer....why has it disappeared form magix. I am uptodate with all patches etc.

Comments

johnebaker wrote on 5/31/2018, 8:07 AM

Assuming you are referring to AVCHD file import and are running Windows 10 1803 (April 2018 update) see this comment for the fix.

Otherwise we need more information - please read this topic and put the following information in your profile signature so we do not have to ask for it:

Computer specification - processor make/model, graphics card or chipset make/model, audio card or chipset make/model, RAM, hard drive configuration and sizes?
Windows version and is it up to date? Press and hold down the Windows key and the R key - in the dialog that opens type in winver and press enter.
Software full name and version number - as found under Help, About . . .

Also include the following where applicable:

Audio and/or video file formats being imported
MediaInfo data on video - see below

If you have issues with importing audio or video please use MediaInfo to analyse a problem clip and post the results from the Text view in MediaInfo

Also add any other information you think may be relevant.

HTH

John EB

alexander-johnston wrote on 6/1/2018, 12:52 AM

many thanks the patch fixed it......don't suppose MS told you about this did they ? rhetorical !