SpectraLayers Pro 7 - Free upgrade from 6 with Samplitude X5 Suite

reignstudios wrote on 8/4/2020, 3:12 PM

Hi,

 

We purchased Samplitude X5 Suite recently and it came with SprectraLayers 6 Pro with a free upgrade to SpectraLayers 7 Pro when it would be out. It is now out and we were awaiting an email with the new upgrade activation code for eLicenser to be able to use the new SpectraLayers, but we still haven't received that.

 

We were wondering when we could plan to receive that by email!

 

Thank you in advance,

Comments

emmrecs wrote on 8/5/2020, 4:09 AM

@reignstudios

Welcome to the Magix user to user forums. As such, no-one here can tell you when we could plan to receive [the} email about the upgrade.

However, are you aware that SpectraLayers is now owned and manufactured by Steinberg? Perhaps you should check on their support forums about this?

Jeff
Forum Moderator

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browj2 wrote on 8/5/2020, 7:27 AM

@reignstudios

Hi,

Users on the Samplitude forum have reported that they are still waiting for version 7.

As per the email that you received when you purchased Samplitude Pro X5 Suite, you will receive an email with your serial number and instructions for downloading SpectraLayers 7, which should have been released mid-July, but probably later. Keep an eye on your spam folder to make sure you don't miss the email.

John CB

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PsychotropicFilms wrote on 8/5/2020, 12:14 PM

Magix customer service informed me today (8/5/20) that Steinberg has not yet release the serial numbers for the upgrade, but Magix is expecting in 1-2 weeks. Bart

reignstudios wrote on 8/6/2020, 5:52 AM

Thank you everyone for your help, much appreciated!

 

Got a reply back from support saying the SpectraLayers 7 Pro upgrade emails are planned to be sent out on August 17th, 2020.

 

Incoming! :)

browj2 wrote on 8/7/2020, 6:07 AM

Magix Support indicated today on the Samplitude forum that they would "probably" email the SN's on Aug. 18. You need to be a member to see the link.

I suggest that you sign up on the dedicated Samplitude forum.

John CB

John C.B.

VideoPro X(12); MEP2021 Plus; MM2021 Premium; see About me for more.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

reignstudios wrote on 8/7/2020, 6:45 AM

Thank you much for your help!

 

It appears the update licenses from v6 to v7 of SpectraLayers were actually deposited to the eLicenser servers. I just happened to open up eLicenser and run a usual Maintenance run, and a popup came up saying something like: "The vendor arranged so that your license for SpectraLayers Pro 6 LC be replaced by a license for SpectraLayers Pro 7 LC...". And there you go, you simply click OK and your updated license is on your dongle :)

 

Hope everyone has the same!