static sound coming from right speaker after install on new dell vostr

Chris-Munson wrote on 2/27/2021, 4:51 PM

I am getting a loud static sound from my right laptop speaker after installing music maker

Comments

emmrecs wrote on 2/28/2021, 3:28 AM

Welcome to the Magix user to user forums.

I suspect the appearance of this sound following the installation of MM is actually purely coincidental, but to help you we really need rather more information.

Please read this post and tell us all about your computer hardware and software. Then please tell us exactly which version and variant of MM you have, and what Audio driver is selected under Program Settings>Audio/MIDI tab.

With that level of detail from you, we might be able to speculate on what is causing the problem for you.

Jeff
Forum Moderator

johnebaker wrote on 2/28/2021, 4:14 AM

@Chris-Munson

In addition to @emmrecs comment

Did you do a Restart of the computer ie Windows button, Power icon, Restart - if not do so.

Are there any audio enhancement effects turned on in the Sound Control panel settings?

Depending on your Windows version it may look like this

or this

John EB

Chris-Munson wrote on 3/1/2021, 12:30 AM

It will go away if I restart the computer until I restart movie studio or sound forge or music maker this is the second Dell new laptop I've had this issue with when I loaded it on my HP it didn't do this I'm baffled Dell even tried replacing the speakers then they said they were going to suggest replacing the motherboard that's when I told them to replace the laptop for me because I thought it was something with their laptop.

The laptop is a Dell vostro 7500 with a i7 processor and dedicated graphics card 32 gigs of Ram

SP. wrote on 3/1/2021, 3:48 AM

@Chris-Munson It is likely that the Dell laptop components and their drivers or some audio optimizing softwares are the cause. That is why a second device has the same problems. Try updating all drivers and see if it helps or try to disable all special audio effects running in the background.

In case this doesn't help you need different hardware, for example a different audio interface.

johnebaker wrote on 3/1/2021, 5:19 AM

@Chris-Munson

. . . . Dell vostro 7500 with a i7 processor and dedicated graphics card 32 gigs of Ram . . . .

Unfortunately that does not tell us a lot about the laptop - we need more specific information - see this topic for what we need - also include what the audio device is.

Did you check the Windows audio enhancements are all off?

John EB
Forum Moderator