Support Sucks - I need help

ThatMarsguy wrote on 8/2/2020, 12:34 PM

I purchase the Movie Bundle by MAGIX from a 3rd party site, and when creating my account to generate my download link, I made a typo. My link is now going somewhere random, but I then, corrected the email. Now there is no way for me to resend that link to the correct email, and the support pages are ass and do not help me. The chat link in the footer of the page keeps saying "check internet connection" which clearly I don't have a problem with since I'm making this post.... HELP

Comments

emmrecs wrote on 8/2/2020, 3:51 PM

@ThatMarsguy

Try logging in to https://support2.magix.com/customer/index.php using the "wrong" email address. Once logged in contact Sales and explain the problem.

HTH

Jeff

Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

ThatMarsguy wrote on 8/3/2020, 1:48 AM

That no longer works because I've changed the email on that account to the correct one already. The "wrong" email now is no longer associated with an account.

emmrecs wrote on 8/3/2020, 4:14 AM

@ThatMarsguy

So, have you tried logging in with the now-correct address and then choosing the option to contact Sales and explain the problem?

Jeff

EDIT: Just to add that your thread title of "Support Sucks" is rather inappropriate here! The problem was caused by your own error, as you admit. I know of no company's support system that can deal with such a problem "automatically" as you seem to imply; the only solution is in the hands of the person who made the original mistake.

I accept it may not be "easy" to contact Support but to say "Support Sucks" ..... 😀

Last changed by emmrecs on 8/3/2020, 4:20 AM, changed a total of 1 times.

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D