Comments

John-Stonecypher wrote on 8/13/2018, 5:28 PM

Wow, really? Magix doesn't support its own products? That would maybe make sense if the product was free, but this is a thing I paid for.

Is there anyone out there who can tell me I have misunderstood Magix's policy? Please?

johnebaker wrote on 8/14/2018, 7:46 AM

@John-Stonecypher

Try emailing support at magix.com quoting your invoice/purchase order number.

HTH

John EB

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

John-Stonecypher wrote on 8/14/2018, 4:06 PM

Thanks, @johnebaker . . . Do you know what that email address might be? It doesn't seem to be available on the website. And support-at-magix.com doesn't work.

johnebaker wrote on 8/14/2018, 5:45 PM

@John-Stonecypher

. . . .support-at-magix.com doesn't work . . . .

Did you replace at with @ ? This is a standard way of writing an email address so website scrapers do not pick collect email addresses.

John EB

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

John-Stonecypher wrote on 8/14/2018, 6:15 PM

Yep, I wrote the email address right, but the Magix server bounced this back at me:

This is an automated response.
Unfortunately your mail could not be delivered.
For further information on how to open a ticket with MAGIX Support, please check here:
https://support2.magix.com/customer/en/node/214948

johnebaker wrote on 8/15/2018, 3:17 AM

@John-Stonecypher

Hi

What is the Music maker version number as found under Help, About . . . ?

Also check your product registration details are correct:

  1. browse to the magix.com website
  2. click the My Account icon
  3. login with the email address and password you registered the software with
  4. select My Products

You should now see all your registered products

John EB

Last changed by johnebaker on 8/15/2018, 3:20 AM, changed a total of 2 times.

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Larry98 wrote on 8/15/2018, 3:34 AM

Wow, really? Magix doesn't support its own products? That would maybe make sense if the product was free, but this is a thing I paid for.

Of course MAGIX not support older products from years ago. And since you didn't tell us the version number we can only quess.

MAGIX Fan seit 2014.

Aktuelle Programme (jeweils neueste Version)
Video deluxe Premium, Video Pro X, VEGAS Pro Edit 15, Music Maker und Xara Designer Pro X.
Eine komplette Programmliste findest du in meinem Profil.

fan-boy wrote on 8/16/2018, 5:36 PM

contactus@magix.net

JoeSchmoe wrote on 4/2/2019, 7:56 AM

I'm having the same issue. I purchased MMPremium 2019 like a week ago at most. I ran into a problem installing iZotope and discovered that my product is too old and to buy a support ticket for $13

I was planning to upgrade my Acid Pro (bought when it was still Sony) now I'm not so sure I will. I mean email tech support should be free with purchase at least a year.

Good to know I'm not the only one with this problem - but it sucks to know it's been around a year or so . . . 😒

Graham-Hawker wrote on 4/3/2019, 1:40 AM

I'm having the same issue. I purchased MMPremium 2019 like a week ago at most. I ran into a problem installing iZotope and discovered that my product is too old and to buy a support ticket for $13

The problem is you need to completely log out of your Magix account online. When you log back in you will get free access to support.

ralftaro wrote on 4/3/2019, 7:12 AM

I'm having the same issue. I purchased MMPremium 2019 like a week ago at most. I ran into a problem installing iZotope and discovered that my product is too old and to buy a support ticket for $13

The problem is you need to completely log out of your Magix account online. When you log back in you will get free access to support.


This!

Unfortunately, the database used by the support website and the actual main product database are sometimes not perfectly in sync. So, sometimes the support site doesn't pick up on your most recent purchase, until you force the syncing by logging out and back in. This should no longer be an issue going forward, when the new support website is launched in the not-too-distant future. Sorry for the hassle.