Surely this is a mistake. It doubt that the Music Maker Plus I bought and registered 2 days ago is already too old to be eligible for tech support.... Is there anyone out there who can help me get around this roadblock?
I'm having the same issue. I purchased MMPremium 2019 like a week ago at most. I ran into a problem installing iZotope and discovered that my product is too old and to buy a support ticket for $13
The problem is you need to completely log out of your Magix account online. When you log back in you will get free access to support.
Unfortunately, the database used by the support website and the actual main product database are sometimes not perfectly in sync. So, sometimes the support site doesn't pick up on your most recent purchase, until you force the syncing by logging out and back in. This should no longer be an issue going forward, when the new support website is launched in the not-too-distant future. Sorry for the hassle.