terrible audio

michael-coletta wrote on 2/2/2021, 2:40 PM

I cannot use any Movie Studio 17 Platinum products as all I get is terrible audio noise when I launch any Magix product. I must reboot my system to be able to hear any audio in any other program. I have been asking for support for 3 weeks and I get nothing back from Magix. I cant even get a support ticket number. I do get rude comments from the community. I never needed support from Magix with previous versions so I really want to know if support even exists. I am using a Lenovo P53S, Win 10, 32G RAM, Realtek HD Audio system. No issues with previous versions of the software. Please give me some real support and a ticket number.

 

Thanks

 

Comments

rraud wrote on 2/2/2021, 5:55 PM

This is the Sound Forge group @michael-coletta, the Movie Studio.'

That said you might try perusing the Vegas Pro "VEGAS Pro FAQs and TROUBLESHOOTING GUIDES" much of the info there is universal.

I suspect requesting 'Movie Studio' support is as confusing as Vegas Pro and Sound Forge. This recent Sound Forge thread may offer clues for getting a support ticket.
.https://www.magix.info/us/forum/wrong-serial-number--1259553/#ca1608151