Hello. I work on Movie edit Pro. The program stops during operation. No reaction to the mouse, keyboard. The same happens with the export of the finished movie.
Hi
We need more information:
Computer specification, Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full.
I would suggest you put this information in your profile signature so we do not have to keep asking for it.
Are the graphics card drivers up to date?
A screen shot of the Program settings, Display options or Device options tab would help.
Was there any error dialog that popped up when the crash occurred, if so what was the message
John EB
Forum Moderator
AMD Ryzen 5 3600X 6-Core 3.8 GHz, Geforce RTX 2060 Super, Windows 10/21H2. file with camera MOV/H.264
... And the other questions you were asked?
In addition please read this tutorial and follow its procedure to present in your reply a MediaInfo analysis of one of your video files.
Jeff
Forum Moderator
Info:
General
Complete name : G:\Śluby 2022\2-7-22\XS10\DSCF3874.MOV
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 0000.00 (qt )
File size : 5.37 GiB
Duration : 7 min 23 s
Overall bit rate : 104 Mb/s
Movie_More : FUJIFILM DIGITAL CAMERA X-S10
Encoded date : UTC 2022-07-02 19:51:56
Tagged date : UTC 2022-07-02 19:51:56
Origin : Digital Camera
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L5
Format settings : CABAC / 1 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 1 frame
Format settings, GOP : M=1, N=25
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 7 min 23 s
Bit rate : 102 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 50.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.981
Stream size : 5.25 GiB (98%)
Language : English
Encoded date : UTC 2022-07-02 19:51:56
Tagged date : UTC 2022-07-02 19:51:56
Color range : Full
Color primaries : BT.709
Transfer characteristics : BT.601
Matrix coefficients : BT.601
Codec configuration box : avcC
Audio
ID : 2
Format : PCM
Format settings : Little / Signed
Codec ID : lpcm
Duration : 7 min 23 s
Bit rate mode : Constant
Bit rate : 2 304 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Bit depth : 24 bits
Stream size : 122 MiB (2%)
Language : English
Encoded date : UTC 2022-07-02 19:51:56
Tagged date : UTC 2022-07-02 19:51:56
Other
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 7 min 23 s
Bit rate mode : Constant
Frame rate : 50.000 FPS
Time code of first frame : 08:37:55:04
Time code of last frame : 08:45:18:03
Time code, striped : Yes
Language : English
Encoded date : UTC 2022-07-02 19:51:56
Tagged date : UTC 2022-07-02 19:51:56
Hi
We are still missing the program version number, and are the RTX 2060 drivers up to date - the latest version is 516.94 (31.0.15.1694).
John EB
516.94 i have this version
Hi
Please do not create a new post for the same question/issue you are having, I have closed the new topic.
We are still missing the program version number of Movie Edit Pro as found under Help, About .
John EB
19.0.2.58
Hi
Thanks for the information.
The only item I can see that may cause the crashing of MEP 2020 is the video format which is a little unusual in that it has PCM encoded audio compared to the standard AAC or AC3 encoded audio normally seen with AVC/h.264 encoded video.
If you do not have Quicktime installed then please do so this should fix the issue, if not then there is something else going on, with the program/video combination, which we cannot see for the information provided.
John EB
Hi.
I have just seen you last post. The program seems to be working but not using hardware encoding.
What are your program export settings? Are you using any effects?
Ray.
stabilization and transitions and music MP3
Hi.
If your video is around the one hour mark in length and you have not got hardware acceleration, then the export time seems about correct.
Ray.
the films are 30 minutes long
are you an employee Magix or a customer of Magix?
@Grzegorz-Mielewczyk Hi, I've been watching this post,
Nobody on this forum is a Magix employee, everyone here is just a Magix user just like you,
You originally posted about crashing & freezing, you posted the information about the media & your PC, but then you posted a random picture of the exporting window with no explanation about it & had to be asked.
If you want help you need to explain a bit more, if English isn't your 1st language write in your own language & we can translate it, too much information is better than too little. at the moment this post is a bit of a guessing game.
Hi.
As Gid has said, we are all users of the programs here and no Magix staff interact with the forums.
However with the additional picture you posted I can see you have no active hardware acceleration so you should check the following program settings within Movie Edit Pro.
.
In the video mode tab, in the middle to the left, both of the Video mode boxes should be set to your nvidia card. Ignore what you see in my example as I no longer run that version and the image was to explain another problem.
Ray.
I reinstalled the graphics card drivers. I will see how it will be now.
Reinstalling anything may do more harm than good if the program settings are wrong in the first place.
All you do is create more and more operating shortcuts to commands that no longer exist. That will eventually slow down your whole computer bit by bit,
The program settings will need to be reset manually if not already correct (Which they appear to be wrong at present if you haven't changed them to the settings I suggested.) or the program will keep the same settings regardless of anything else you do.
This image you gave shows me that if you have an nvidia RTX 2060 Super, that your program settings I showed you are not correct.
You should have access to hardware acceleration and you do not.
Ray.