My friend purchases the video easy Rescue your videotapes , from store in France between year 2017 - 2016.
And she tried many times to use the product but there was no way for her diagnos what is the problem ! .
So now in 2020 i borrowed the USB converter from her and want to try my chance to use it , and at the activation step , it told me that the serial number is already been used.
And this is the same problem that my friend face before , so while im doing my investigation , she told me that it bought it from store (Boulanger ) in city of ( Montivilliers ).
And the product was returned by customer and it was not a new one .
So someone took the serial number and linked it with their email then returned the product .
I have the product now in my hand and i wan to use and i cant with the same serial number.
I need like direct link to tech support of the sales department to solve this problem.