this company is a rip off

russell-daniels wrote on 9/26/2021, 9:36 PM

I paid 300$ for this product all it does is crashes I can never get anyone on the phone I'm trying to run a business all I have done is lost clients and money please don't buy this product I was ripped off. This has been very depressing and emotional draining I'm always angry. I wish i would have done my research. I bought this product thru dell. This company stole $300 from me i will be contacting legal advice

Comments

emmrecs wrote on 9/27/2021, 3:31 AM

@russell-daniels

Welcome to the Magix user to user forums.

It is a pity that your first post here is a rant and threatening legal action is not really going to achieve anything, I think!

There are a number of very experienced users of Video Pro X that visit and post here; it is quite possible that one or other of us might have been able to help and advise you had you given us rather more information about your computer, the exact version and build of VPX which you have and the actual problems you are seeing.

Like many modern software manufacturers there is no direct telephone support but there is a very comprehensive support ticket system. Admittedly, it is not always easy to navigate but you can start at this page; just make sure you carefully follow through all the linked pages. Once your ticket is submitted you should expect an automatic reply almost by return and a full answer, which may well request more details from you, within a couple of days.

I have had occasion to use the support ticket system several times and have always found the service to be excellent. I actually have an ongoing issue with VPX13 which apparently affects only myself and one other user, but support has been diligent in its attempts to help and has fed full details back to the developers in order to try and resolve it.

One final comment: did you actually try VPX on your system before you bought it? All Magix products offer trail versions; although they are in someway feature-limited in comparison with the purchased version they are invaluable in helping you to assess whether the product is what you want.

Jeff
Forum Moderator

Jeremy-Russell wrote on 4/15/2023, 8:19 AM

I agree with russell.. I have been trying to get a refund for the money that they took for loops unlimited after I had already paid a week earlier. I've sent in 2 support requests since the last week of march and I haven't gotten a response.

browj2 wrote on 4/15/2023, 8:56 AM

@russell-daniels

Hi,

Which product?

Why would you buy software from Dell, a computer manufacturer without checking out the site of the actual software producer?

If you bought Video Pro X, then what is offered on the Dell site is version 13, but version 14 is the current offering from Magix and has been for quite a while. Also, Magix is presently selling Video Pro X for $149US. You should have checked.

Since you purchased from Dell, only Dell can refund your money and I suggest that you contact them.

Check the computer requirements on Magix.com site, as they are quite stringent.

If you are getting crashes, then you are probably using video clips that contain variable frame rates and most video editing programs do not like these. If you wish, we can help you determine what is causing your problems, but you have to provide details.

So, do you want help?

John CB

AAProds wrote on 4/15/2023, 9:24 AM

@browj2

John, the OP posted in 2021 and has long gone, by the looks of it.

browj2 wrote on 4/15/2023, 9:41 AM

@AAProds

Thanks Al. I should have looked.

@Jeremy-Russell

Understand? You should have opened your own thread under the appropriate software.

John CB

emmrecs wrote on 4/15/2023, 10:30 AM

@Jeremy-Russell

As already stated, please start a new thread (without using any inflammatory language like "rip-off") in the appropriate section of the forum. Since you mention Loops Unlimited I assume you actually have Music Maker? In which case you should post to the Music Maker section of the Audio products forum.

This thread will be closed.

Jeff
Forum Moderator