To the support team at Magix .... Billing complaint

Gill-Rodriguez wrote on 10/30/2019, 6:19 AM

Hi Guys,

We purchased a 3 month subscription for Vegas pro 16 at ~$17 per month for 3 months.

Unfortunately you have continued to bill us after the initial 3 month (this is the second month beyond our agreed upon subscription)

Please understand the following:

  • we did not agree to any renewal of the subscription
  • at no point in the sales process was it communicated to us that there was an automatic renewal.
  • there are no clear instruction on you site that shows how to cancel a subscription.
  • its almost impossible to actually get a response from your customer service.

Not only do I wish to cancel the subscription that is continuing beyond the 3 months that I agreed to I would also like my money back from 2 times that you have mistakenly charged us.

Please let me know how we can discuss this issue with a live person. I would like this to be settled in an amicable way but I am willing to make this an uncomfortable issue.

Best Regards

Comments

wabu wrote on 10/30/2019, 8:09 AM

I think you are wrong at this site

https://www.magix.com/gb/support/customer-service/

should be the Right way to reach somebody

Here is only a helpdesk from and to user

wabu ...............der nie auslernt Der Rechner  Installierter physischer Speicher (RAM) 16,0 GB / Prozessor Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz, 3600 MHz, 8 Kern(e), 8 logische(r) Prozessor(en),  NVIDIA Geforce GTX 1650 HDMI ; 2x DVI ; VGA, PCIe / Samsung HD103SJ F3 1 TB Sata 7200 / 2x LG GH22NS SATA schwarz /Betriebsystem Microsoft Windows 10 Home Version 10.0.18362 Build 18362

geschnitten wird seit 2007 mit Magix aktuell ProX (11) Version 17.03.63

gefilmt mit Panasonic SDT 750 und FZ 1000 sowie Pentax K30 (Mist) und einer Q500k und SJ 1000 und Hero7 fotografiert mit Pentax K10 und K30 (Super)/Sigma 10-20 und 18-200; Fisheye und 500mm Spiegeltele youtube