Trial Activation Code received but rejected by activation field

Riley-Rice wrote on 6/12/2024, 5:36 PM

Activation code for a trial version begins with "TRIALC". The activation page I am sent to expects a normal code, with a prefix of "P" preset. It rejects the trial activation code, with or without the prefix. Where do I go to activate my trial version?


SP. wrote on 6/12/2024, 5:44 PM

@Riley-Rice There is another button "Start trial version" to enter the trial number at the bottom of the activation window after you start the software..

Riley-Rice wrote on 6/12/2024, 5:46 PM

Yes, I did click that very button, and went through this sequence three times. It takes me to the activation page that I described, not correctly prefixing the activation code.

Riley-Rice wrote on 6/12/2024, 5:47 PM

I am using Firefox. Is that a problem?

SP. wrote on 6/12/2024, 5:49 PM

@Riley-Rice Can you upload a screenshot? I only remember that you need to enter the trial serial number directly into the software, not a separate web page.

Riley-Rice wrote on 6/12/2024, 5:56 PM

It will take a sequence of screenshots. So stand by.

Riley-Rice wrote on 6/12/2024, 5:58 PM

Aha. While I was downstairs having this conversation, the proper dialog box appeared (which I now see on my computer screen). It was not like this when I went downstairs for a drink! This should work.

Riley-Rice wrote on 6/12/2024, 6:00 PM

Success! Thanks for getting me back upstairs.