2 computers with exact setup, the one I updated is crashing on me. The one I didn't update works fine.
Win10 64bit i7 10700k 3.8cpu 32GB ram
I would like to return to last setting or another patch to fix this issue
If MEP 2021 is your last paid for version then the basic version should be downloadable from your magix account. Just don't download any offered updates after installing.
Do make sure you deactivate your current copy first and remove all trace from the appropriate folders after uninstalling the program.
Ray.
I would prefer a fix but I'll do that if nothing gets fixed soon. Looks like I'm not the only one with the issue.
Hi
. . . . Win10 64bit i7 10700k 3.8cpu 32GB ram . . . .
Please help us to help you, by supplying full computer specifications for both computers as detailed in this topic and please quote processor and graphics card make/model in full - I would suggest you put this information in your profile signature so we do not have to keep asking for it.
Are the graphics card drivers up to date?
A screen shot of the Program settings, Display options or Device options tab.
The amount of free space on the hard drive(s) you have.
Was there any error dialog that popped up when the crash occurred, if so what was the message?
John EB
Forum Moderator
Thanks, Just put it in my signature.
Here are the specs:
Win 10 64bit ver 21H1
Intel Core i7-10700K 3.80mhz
NVidia GeForce GTX 1050 Ti
32GB Ram
Asus Prime Z-590P
Thanks for that but we are interested in the specs of both computers - are they identical - and what version of MEP is on the computer that is not crashing?
Peter
I'm not home at the time but I don't think it matters since I didn't update that one and I don't have an issue with it. I'll just go back to the previous version before this messed up update. Thanks
Hi
. . . . I'm not home at the time but I don't think it matters since I didn't update that one and I don't have an issue with it. . . .
On the contrary it does matter, if the 2 computers are not absolutely identical in their hardware specifications, Windows version and graphics drivers, there may be a subtle hardware or driver difference that is causing the issue.
John EB
Update, reverted to 21.0.1.85 and its working with no issues
All of us here are running the latest update of Movie Edit Pro 2022 are running it without crashes. If anything the update has improved things for most of us.
The most obvious reason for crashes on a system that should cope is not having the latest drivers for the graphics cards as John EB has suggested. For the nvidia card that would be the studio driver version 472.39 and for the Intel GPU it is version 30.0.101.1069
Windows build should be 21H1 OS build 19043.1348
Ray.
Where do I get that info from? Thanks
You can download the Intel Driver and Support Assistant.
It will scan your PC to check all the drivers needed for your computer but it can miss the latest drivers sometimes.
Windows Settings / Update and Security, for latest Windows build versions.
Ray.
NVIDIA Version27.21.14.5751 Date11/22/2020
Microsoft Windows 10 Home (64-bit) Version (Build) 21H1 (10.0.19043)
For the nvidia card that would be the studio driver version 472.39 and for the Intel GPU it is version 30.0.101.1069
Windows build should be 21H1 OS build 19043.1348
Greetings Ray,
My Windows Home version is 21H2 Build 19044.1348 and latest Nvidia driver (studio) is 472.75
AndyW
Thank you Andy.
I will look on the nvidia site itself.
I did say the Intel tool sometimes gets a bit behind with some drivers. It does catch up eventually.
I've checked nvidia and they have updated again Andy but is says to 472.47 not .75. Are you running a Beta?
Ray.
It looks like you are running the game ready nvidia drivers as opposed to the studio drivers. Not sure if that would make a difference or not as I have never run Game Ready drivers.
Ray.
Greetings Ray, no not a Beta https://www.nvidia.co.uk/Download/driverResults.aspx/184014/en-uk - it must be GPU specific - AndyW
ps I tried to upload a screeshot but for some reason upload was unsuccesful
@parisstudio, @me_again, @CubeAce
Hi
. . . . NVIDIA Version 27.21.14.5751 Date11/22/2020 . . . .
Hi
The Nvidia drivers are well out of date and could be the cause of the freezing problems you are having.
Andy - I see the same drivers as Ray has posted above - GTX 1650 Super may be on a separate update stream
John EB
Just updated it last night. I'll wait a little before I update the software again.
Andy - I see the same drivers as Ray
I've got an RTX2060 which I see you have as well. Have you looked at https://www.nvidia.co.uk/Download/driverResults.aspx/184014/en-uk update 3rd December?
If so there's something weird going on.
AndyW
@Scenestealer @johnebaker @me_again
I can verify the 2060 and 1650 appear to have different released drivers. I wonder if this is for the developers of the new 2060 cards benefit as they must be manufacturing them now ready for an early January release. Would enable testing as they have added ram modules.
Ray.
Hi Andy
. . . . I've got an RTX2060 which I see you have as well. . . . .
The drivers you linked to, and you presumably are using, are the Game Ready Drivers (GRD) v497.09 which are on a more rapid update cycle as issues with games arise.
As Ray and I do not game, we are using the Studio drivers which have a slower update cycle, and are designed for 'creative work' such as video editing, image creation and graphics work..
For the RTX 2060 they are version 472.75, for the GTX 1650 Super, which I was referring to but probably was not clear 😕, they are 472.47.
John EB
Greetings, OK wrong URL added, apologies. I am using the Studio Drivers - see the screenshot 6 posts above.
AndyW
@johnebaker @me_again @Scenestealer @parisstudio
Did anyone notice this on the 2060 update page?
That is very specific. Also there are some release notes in a pdf
Ray.