Unable to Export Video Clip to MP4 - Program Crashes but no Crash Log

Xenofex2 wrote on 9/9/2021, 12:46 PM

I would appreciate some advice on where to look please.

I have 2022 MEP (Version 21.0.1.85) and after editing a Youtube video (down to 55seconds), I have attempted to export the edited video to a MPEG4. It starts to mix down okay but seems to get within 2 seconds of completion and the program crashes. Tried it about four times and even using a converted video clip after using Movavi Video Converter it still crashes.

However what is also odd is that when I re-open the MEP no crash log appears.

Information from the downloaded Youtube clip via MediaInfo is…

General
Complete name                            : E:\George Folder on E\Documents on E Folder\Pictures to Exex Projects\104 - Gorilla Run\Potential Images\11 - Poss Movies Intro\Royalist emu confronts Sir Michael Parkinson.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 4.01 MiB
Duration                                 : 1 min 37 s
Overall bit rate                         : 345 kb/s
Writing application                      : Lavf58.29.100

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L3
Format settings                          : CABAC / 3 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 3 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 min 37 s
Bit rate                                 : 209 kb/s
Width                                    : 640 pixels
Height                                   : 360 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 29.970 (30000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.030
Stream size                              : 2.43 MiB (60%)
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 1 min 37 s
Bit rate mode                            : Constant
Bit rate                                 : 128 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 1.49 MiB (37%)
Default                                  : Yes
Alternate group                          : 1

I have had MEP now for a number of years, working without problem and updating each year so just hope that it is not my PC. However just in case, although I am not sure where I should be looking for relevant information, but I do have the free program, Belarc Advisor, and it tells me…..

Processor a

3.20 gigahertz Intel Core i5-6500
256 kilobyte primary memory cache
1024 kilobyte secondary memory cache
6144 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Not hyper-threaded

Any suggestions please?

George

 

Comments

johnebaker wrote on 9/9/2021, 12:59 PM

@Xenofex2

Hi George

In the program settings, Device options tab there are 3 parameter boxes, Import, Processing and Export for selecting the GPU - what are they set to?

Are the Intel drivers up to date for the HD 530 - the latest version version is 30.0.100.9805.

John EB

Last changed by johnebaker on 9/9/2021, 1:01 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

CubeAce wrote on 9/9/2021, 2:10 PM

@Xenofex2

Hi George.

How much physical ram do you have?

Have you tried changing all your program GPU settings to Microsoft WARP to see if that cures the problem?

Ray.

 

 

Windows 10 Enterprise. Version 22H2 OS build 19045.6396

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2137 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 581.57 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

Xenofex2 wrote on 9/9/2021, 2:12 PM

John

Sorry I am going into an 'Unknown Area' and just hope I have found the information requested.

In Program Settings, I see

IMPORT - NVIDIA GeForce GTX750 Ti

PROCESSING - CPU

EXPORT - NVIDIA GeForce GTX750 Ti

Re Intel Drivers, I have a (paid for) program Driver Genius and after a scan for updates, it tells me that all my Drivers are up todate. Copying over the Intel Section from the Belarc Advisor Report of my system, I have ...

Intel - Capability Licensing Service TCP IP Interface version 1.60.155.0 (64-bit)
     i  Intel - Capability Licensing Service TCP IP Interface version 1.62.321.1 (64-bit)
   ı i  Intel - Delayed launcher version 1, 0, 0, 1
 ııı i  Intel - Dynamic Application Loader Host Interface version 1.39.2020.1012 (64-bit)
   ı i  Intel - Dynamic Application Loader Host Interface version 1.41.2021.0121 (64-bit)
   ı i  Intel - IAStorDataSvc version 17.7.0.1006 (64-bit)
     i  Intel - IAStorUI version 17.7.0.1006 (64-bit)
     i  Intel - Management and Security Application Local Management Service version 2120.0.21.0
     i  Intel - Management and Security Application Local Management Service version 2128.1.5.4
     i  Intel - Management and Security Status version 1949.0.65.0
 ııı i  Intel - Rapid Storage Technology Management Service version 17.7.1.1010 (64-bit)
     i  Intel - TPM Provisioning Service version 1.60.155.0 (64-bit)
     i  Intel - TPM Provisioning Service version 1.62.321.1 (64-bit)

Just a further query. After checking all Drivers were up todate, I opened MEP and tried to bring in the 'Saved Project Edit' but now it tells me that Quicktime is not installed (I realise this is now not supported and have not installed it for years.). Double checking I could see no reference to Quicktime in the MediaInfo log, but also, just in case I did convert the file using Movavi Video Converter. But then would I have not got that Quicktime message when I first Imported the video, surely not after editing and trying to bring in the saved project file?.

George
 

 

Xenofex2 wrote on 9/9/2021, 4:39 PM

A later update.

It seems that there must be an issue with the Youtube Video that I had downloaded.

I did manage to find another version of the same clip that I had wanted, and after edit have exported to MP4 without problem and MEP has not crashed.

Curious.Thanks John for your reply though..

George

 

 

johnebaker wrote on 9/10/2021, 4:05 AM

@Xenofex2

Hi George

. . . . Belarc Advisor Report  . . . .

Not my favourite program for getting driver details - unfortunately the list you have posted does not include the driver information for the Intel iGPU.

The Intel Graphics Command Centre can give you the correct driver information.

. . . . I could see no reference to Quicktime in the MediaInfo log . . . . .

For MOV files:

  1. Import with no QT installed

    Video
    ID                                       : 1
    Format                                   : AVC
    Format/Info                              : Advanced Video Codec
     
  2. Require QT or Quicktime Alternative installed

    Video
    ID                                       : 1
    Format                                   : JPEG
    Codec ID                                 : jpeg

    or

    Video
    ID                                       : 1
    Format                                   : PNG
    Codec ID                                 : png

    or

    Video
    ID                                       : 1
    Format                                   : ProRes
    Format version                           : Version 0
    Format profile                           : 422 HQ

HTH

John EB

Last changed by johnebaker on 9/10/2021, 4:05 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Xenofex2 wrote on 9/10/2021, 6:26 AM

John / Ray

Thankyou for your suggestions. Whilst I have managed to resolve my Issue by downloading a different clip, your answers have certainly given us ‘food for thought’.

I have been ‘googling’ to try and find how I can best find a list of Drivers installed but even running a suggested ‘InstalledDriversList’ to me does not appear to show any reference to an Intel Driver for the HD 530. I assume I have that Driver installed?

Again not really knowing where to look I referred back to the original Purchase Order of my PC to find Ram information and it looks like I have 16GB.

At least this has shown I need a better, or at least, a basic understanding of what Drivers I have installed and where to find the information.

Thankyou again for your help.

George

 

CubeAce wrote on 9/10/2021, 2:17 PM

@Xenofex2

Hi George.

I use the free Intel update tool downloadable from here.

It keeps an eye on all your installed hardware and will inform you when there is an update. The update page shows you which drivers are currently on your system.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.6396

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2137 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 581.57 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

Xenofex2 wrote on 9/10/2021, 4:17 PM

Ray

Absolutely superb, thankyou.

I have just downloaded and it confirms all Drivers are uptodate and confirms I have 16GB Memory Ram.

What a brilliant end to the day. Many many thanks.

George