Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium

Chava wrote on 7/4/2025, 1:15 PM

Having installed Video Deluxe 2026 Premium, I click on 'Help' > 'Activate Content Packs...' to install proDAD VitaScene V5 PRO and then insert my coupon code. I then get a message that my coupon code has already been redeemed. If this is true, then how can I verify where the proDAD files are installed? Or what is the problem with the 'already redeemed' message? Thanks for your help.
I am using Windows 11 on a DELL Optiplex computer with 32 GB memory.

Comments

Reyfox wrote on 7/7/2025, 9:18 AM

You can look in Effects to see if you have proDAD listed there.

When I got Vitascene V5 Pro with MMS 20204 Suite, I kept seeing in Effects>Extra Effects, to download Vitascene. I contacted proDAD and they said look in the proDAD in Effects to see if it was there, and it was. DUH on my part.

Chava wrote on 7/7/2025, 12:27 PM

Every time I click on 'Effects' Video Deluxe 2026 Premium hangs up completely. The program also hangs up in other situations. I have to keep closing the program and then reloading it. Thank you for your help, Reyfox, but I've given up completely on this software. I've been updating it for years but now realize that this software is so difficult to implement and defective that it's not worth the hassle. I've deleted from my computer everything MAGIX and at the same time lost my renewal fee.

Reyfox wrote on 7/7/2025, 1:00 PM

I don't have VDL 2026, so can't speak on difficulties installing it. I've never had any personal issues installing Magix VPX or MMS/MEP.

I wouldn't give up just yet. You paid for the software because you wanted to use it. How about listing your computer specs in your User Profile>My Signature like mine below? Dell Optiplex does not specify any specific hardware configuration.

Clicking on Effects, if the software was properly installed, should cause a crash. Seems like an installation issue. How you uninstalled and reinstalled the software?

Do you see a specific error message?