Unable to open Magix Mp3 Deluxe 19

Slegolace wrote on 4/24/2018, 2:57 PM

Sorry for my english I am a french canadian.

I did purchase Mp3 deluxe 19 on humble bundle marsh 6, 2018. I was able to use it during some time but now I am not even able to open it. Every time I try i have that error

Unable to create file "."

I tried to uninstall and reinstalled, but it did not work. (the installation seem correct because I am even able to enter my key and activate it).

When I look at the description in the technical information it show ACCES_VIOLATION. I don't understand.

I got a power outage a week ago and since then it does that. I am not really familiar with computer, but i did check for virus, corrupt file and my husband check to for some thing I don't even understand( he work in IT). He doesn't have that problem with his version of the program on his computer, but mine do not work anymore and even him do not understand the problem. Can somebody help me. I hate Itunes and that program is the only one doing what I need.

Comments

emmrecs wrote on 4/25/2018, 3:55 AM

Hi, welcome to the Magix forums.

Can I suggest you first read this tutorial about completely removing any Magix program from your computer? It refers to Windows 10 but also applies to older operating systems. Then try to reinstall your program.

Please let us know whether this suggested process works for you.

Jeff
Forum Moderator

Google Translator:

Bonjour, bienvenue sur les forums Magix.

Puis-je vous suggérer d'abord lire ce tutoriel sur la suppression complète d'un programme Magix de votre ordinateur? Il fait référence à Windows 10 mais s'applique également aux systèmes d'exploitation plus anciens. Ensuite, essayez de réinstaller votre programme.

S'il vous plaît laissez-nous savoir si ce processus suggéré fonctionne pour vous.

Jeff
Modérateur du forum

Last changed by emmrecs on 4/25/2018, 3:55 AM, changed a total of 1 times.

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Slegolace wrote on 4/25/2018, 10:25 AM

Thank you it work perfectly now. I am really loving this program!

emmrecs wrote on 4/25/2018, 10:36 AM

@Slegolace

Thank you for the update. Glad to hear everything is now working properly!

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D