SP. wrote on 7/15/2021, 12:52 AM

@Ralph-Allenjr Usually it helps if you open the program settings and click on the button to clean up the store. This will delete the cache and can solve problems like you described.

Ralph-Allenjr wrote on 7/17/2021, 1:32 AM

Thank you, i'll do it again and see if that helps. if not, do i get a credit?

Ralph-Allenjr wrote on 7/17/2021, 8:03 PM

ok, so that didn't work. i even uninstalled and re-installed it. not working. doesn't even acknowledge my subscription. WTH!!!! it was just working a couple weeks ago. i'm going to try it on one of my other systems and see if that works. not happy😱

SP. wrote on 7/18/2021, 1:09 AM

@Ralph-Allenjr Be sure you are logged into your account when using Music Maker. Try to log out, restart the program and log back in.

Ralph-Allenjr wrote on 7/19/2021, 10:39 PM

Yes,i understand being logged in. it's not the program on this computer it's the system. not sure what happened. it works on my PC fine. just not my laptops. frustrating!!!!

johnebaker wrote on 7/20/2021, 6:45 AM



. . . .  just not my laptops . . . .

Assuming this means you have the program installed on 3 computers - the licence conditions allow the use of 2 installations simultaneously, the third will not be useable until you deactivate one of the other 2.

You can check the number of activations used in your account at - login there and select My Products there you will see all your registered products and details of activations etc..


John EB


VPX 14, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2023.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.