update error

joseph-p wrote on 1/21/2021, 4:08 PM

I have a problem with SOUND FORGE PRO 14 365.  It started November 30th. I contacted Magix support for this. After trying a few suggestions from them that didn't help, on December 2nd I was told they'd get the developers involved and get back to me. Then they closed the ticket and I've not heard anything since, even though I created another ticket. And I thought Sony was bad. Sheesh. "You pays yer money and you takes yer chances..." (from Mark Twain's "Huckleberry Finn.")

So, I turn to the brain-trust here:

I'm trying to update SOUND FORGE PRO 14 365 from build 112 to build
130.  I'm getting an error message:

> ERROR: -2147163964 occurred during installation
> Invalid Drive: J:\

At which point the process halts and closes.

Not sure what's going on here. I don't have a drive "J:" I've tried the "uninstall/clean registry/reinstall" process. No joy. I made sure .NET was activated, I downloaded and installed the current .NET, and I uninstalled and reinstalled the redistributables. Zippo. Though, if I bypass the update, the software still runs in build 112.

I've been successfully updating this software since SF 13. I've used every version of SF on various systems since Sonic Foundry's 4.5.

Not really sure where to turn next. BTW, I use SF PRO 365 on two computers with two separate subscriptions. The other computer has no issues and updated to build 130 just fine.

Any ideas?


The system info for the bad update:

OS Name    Microsoft Windows 10 Pro
Version    10.0.18363 Build 18363
OS Manufacturer    Microsoft Corporation

System Manufacturer    Dell Inc.
System Model    Precision Tower 5810
System Type    x64-based PC

Processor    Intel(R) Xeon(R) CPU E5-1620 v3 @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date    Dell Inc. A30, 3/27/2019


rraud wrote on 1/21/2021, 5:29 PM

I have never had 365. I did have an update issue though w/ Pro 14. Odd error massage, I forget what it was. My solution was downloading the complete installer from Magix and reinstall it right over the previous build (repair install).