Update Issue

Chris-Pezzi wrote on 11/20/2020, 12:05 PM

Bought the Magix Music Maker 2019 premium edition through humble bumble a awhile back. saw an update for the program and did that. now i cant bring up my old projects or previous instruments I got with free vouchers, i went to Help>Activate Edition> enter in the serial number and click Activate and nothing happens. I'm using an HP Pavilion Laptop with Windows10 OS

Comments

browj2 wrote on 11/20/2020, 12:29 PM

@Chris-Pezzi

Hi,

After you activate using the old code, and connected, go to the Downloads button at the upper right of the Media Pool and download and activate everything. Then you'll have to Add Soundpools again because MMM2021 doesn't know where they are.

John CB

John C.B.

VideoPro X(16); Movie Studio 2025 Platinum; Music Maker 2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB, 12TB, 14TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

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Chris-Pezzi wrote on 11/20/2020, 12:50 PM

Hello John,

the program doesn't do anything when I click activate for the previous editions, no loading, just satys there with the activate button in grey and it says its the 2020 update, not 2021MMM ,plus am unable to make any purchases in the program as well.

-Chris

emmrecs wrote on 11/20/2020, 2:54 PM

@Chris-Pezzi

Is your firewall or antivirus blocking MM's attempt to connect to the Magix servers?

Jeff

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Chris-Pezzi wrote on 11/20/2020, 5:53 PM

Hello Jeff,

I did not have this issue with my previous edition of MMM. I have double checked my firewall as well and it's not stopping that either. I don't want to have to get a different DAW but if there's no solution to this, just might have to.

-Chris

Graham-Hawker wrote on 11/21/2020, 2:48 PM

You should be able to log into your Magix account and download the 2019 installation program so you can go back pre update.