Comments

emmrecs wrote on 1/13/2021, 10:24 AM

@DVD-M0vieMaker

If you have a problem with any Magix software, the first "place to ask" is here! We are all fellow-users but a considerable number of us have quite extensive working knowledge of at least some of the products so can at least make suggestions of how problems might be resolved.

From your post title I assume you are having a problem updating your software. Which software and what problems?

If we are not able to help you will need to use the Support System to raise a ticket. There is no Contact Us option any longer.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

DVD-M0vieMaker wrote on 1/13/2021, 11:20 AM

Magix Movie Edit Pro Premium 2020 Video de Lux

If I click on the facility of Update the program and if I do that I loose the upper tool bar. I have tried it probaly about 5 times and each time the same thing happens

emmrecs wrote on 1/13/2021, 1:22 PM

@DVD-M0vieMaker

Thank you for the additional information.

First, I assume from what you write that any update does not install. Is that correct? Under Help>About, exactly which version build do you currently have? Is your Update Service still current, i.e. is it less than 12 months since you bought the product or any upgrade?

The loss of the toolbar, is that as a direct result of attempting the update? Pressing F9, the shortcut to reset the window arrangement, should correct any such error. Does it work for you? If not, what happens when you press that key?

Again, the more specific information you can give us, e.g. a step by step process which always fails ("I do x and then I do y and the result is z") will be very helpful.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

DVD-M0vieMaker wrote on 1/14/2021, 6:15 AM

I have version 19.0.1.23 (UDP3) UG Code 8445Ka1. It tells me that there is an update available to go to version 19.02.58. So when I choose the option to update (and have done this several times probably 5 or 6 times) when I log back into the program I have lost the upper tool bar. This stops me from closing the program properly etc and go into the File and Edit options etc. At the time of trying I was still within my update contract but I feel that if the updates are wrong I am not sure I want to pay some more money for the extra 12 month (I am prepared to do so though) The F9 function you suggest does not do anything ! The first time I did the update was on the 31st December 2020. In the end I reinstalled the program and got my tool bar back.

johnebaker wrote on 1/14/2021, 6:32 AM

@DVD-M0vieMaker

Hi

F9 does not always work depending on the layout of the screen that last loaded when the program started.

Check / try the following:

  1. Your antivirus has not blocked or quarantined parts of the program.
     
  2. There is not a pane full screen that is covering the menus - if there is click the icon shown in the image below

     
  3. With Movie Edit Pro closed, use Windows File Explorer to browse the the folder

    C:\Users\Username\AppData\Roaming\MAGIX\Videodeluxeversion 

    and delete the videodeluxe.ini file, then start Movie Edit Pro - note this will reset any custom folder paths you have created.

Note if you may see the AppData folder as it is a hidden folder - you may need to turn on the Hidden items option in the View tab to see it, alternatively you can type %appdata% in the Explorer address bar as shown below to open the folder.

HTH

John EB
Forum Moderator

Last changed by johnebaker on 1/14/2021, 6:35 AM, changed a total of 3 times.

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.