david-t2618 wrote on 6/8/2020, 11:00 AM

I purchased Web Designer 16 Premium with upgrade service valid through 4/8/21. I cannot upgrade to version 17. I want to install on another device and cannot do that. My serial number is P3 Removed by Moderator. Your download service says that S/N is no valid. Your online chat support, while humorous, offers absolutely zero solutions to this issue.


johnebaker wrote on 6/8/2020, 1:05 PM



I have edited your post to remove the serial number.

Please do not post serial numbers, order numbers or any other confidential data in the forum. You risk losing your product to hijacking.

I would suggest you contact Sales through here.

John EB
Forum Moderator

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.