Upgraded From Premium to Ultimate, But Links in Email Are For Premium

jedswift wrote on 7/29/2026, 2:06 AM

This morning I received an Email to upgrade from Premium to Ultimate at a reduced price. I have been using Music Maker for several years and the latest version of Premium I purchased was in March this year. I have purchased different versions of Premium since 2014. So, I decided to upgrade to Ultimate and clicked on the Email link to purchase. In my order, it showed I was purchasing Ultimate, so I entered my card number to buy. The confirmation Email that came back to me, showed links to install the Premium program and also a link to the Premium User Manual. I do not want Premium as I already have it installed. How easy is it to obtain a refund, and is there a quicker way than to send support messages to Magix Support?

Comments

SP. wrote on 7/29/2026, 2:24 AM

@jedswift The Ultimate bundle includes Music Maker Premium plus additional effects, instruments and audio loops not included in the basic Music Maker Premium application. As far as I know, the audio loops included in the Ultimate bundle can also be used commercially without any additional commercial license purchase needed.

jedswift wrote on 7/29/2026, 2:41 AM

Thanks. The Premium program installation I have downloaded is exactly the same version I downloaded in March. Obviously, if I already have the same version installed, I've no need to go through the process of reinstalling it. How do I enter the serial number sent to me into the program to activate it to Ultimate? In the Help on the toolbar under Activated Content, it just lists all the versions I have activated and no option of entering another activation number.

SP. wrote on 7/29/2026, 2:54 AM

@jedswift I assume that the serial number is just for the Premium Edition of Music Maker and there should be additional coupon codes for the content in the order confirmation e-mail?

If not, you should be able to simply deactivate the software via the Help menu. The start it again and enter the new serial number.