I submitted a ticket to Magix l think on Sunday 30 November 2025, because throughout the weekend I had been trying to upgrade / crossgrade to from ACID Pro 7 to the full Vegas Pro 23 Studio suite.

My ACID Pro 7 serial, repeatedly input, with and without hyphens, was being rejected - despite being already registered on my account.

The product l purchased is a genuine product. It seems that the upgrade route is not being honored? Is it just a cyber week thing?

With the week of discounts now drawing to a close, and the projected timeframe of a few days for a response now passed, I worry that I shall miss the window of opportunity to upgrade at Cyber week's prices.

Please can somebody from only the Magix team advise me? Apologies but I don't want to make this into a user-to-user discussion.