URGENT: Cannot upgrade/crossgrade from ACID Pro to Vegas Pro 23 Studio

Santana wrote on 12/5/2025, 6:21 AM

I submitted a ticket to Magix l think on Sunday 30 November 2025, because throughout the weekend I had been trying to upgrade / crossgrade to from ACID Pro 7 to the full Vegas Pro 23 Studio suite.

My ACID Pro 7 serial, repeatedly input, with and without hyphens, was being rejected - despite being already registered on my account.

The product l purchased is a genuine product. It seems that the upgrade route is not being honored? Is it just a cyber week thing?

With the week of discounts now drawing to a close, and the projected timeframe of a few days for a response now passed, I worry that I shall miss the window of opportunity to upgrade at Cyber week's prices.

 

Please can somebody from only the Magix team advise me? Apologies but I don't want to make this into a user-to-user discussion.

Comments

emmrecs wrote on 12/5/2025, 8:32 AM

@Santana

Welcome!

These are user to user forums, not a contact for any member of the Magix team, sorry! So, no-one who posts here can help you!

In addition, since your question is really more to do with Vegas Pro than any of the products covered in this forum I would strongly recommend going to https://www.vegascreativesoftware.info/us/vegas-pro-forum/ and reposting your question there.

HTH

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

SP. wrote on 12/5/2025, 8:35 AM

@Santana You need a Vegas serial number to upgrade to the new version of Vegas. Acid will not work. It's just a bonus software in the Vegas Suite package.

Santana wrote on 12/5/2025, 8:51 AM

Thanks for clarifying

 

Does anybody know where the upgrade rules are written? Google AI tells me it is possible to upgrade / crossgrade from Acid Pro to Vegas Pro Suite