Video Pro X - Closing

NickTophiliaKreations-NTK wrote on 9/19/2020, 7:13 AM

Please can someone help me, when i am using video pro x. it just seems to close without warning. no error message, just closes.

It has happened during export attempts and just during editing. i have 16mb of ram and a nvidia card so there is no throttling/lack of memory.

Comments

emmrecs wrote on 9/19/2020, 11:49 AM

@NickTophiliaKreations-NTK

Welcome to the Magix user to user forums.

First, please read this post and give us ALL the information requested there. At the moment we know nothing about your computer, nor even the exact version of VPX which you have (check under Help>About). Also, don't forget to tell us about the format of the video files you are using (the free MediaInfo, Text view, if posted here, will really help) along with the Export settings you are using.

With more information from you we may be able to suggest possible reasons and solutions.

Jeff
Forum Moderator

NickTophiliaKreations-NTK wrote on 2/7/2021, 4:58 AM

Thank you Jeff, forgive my ignorance.

As requested my specs including version of the video pro x are included:

Device name   MSI
Processor   Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz
Installed RAM   16.0 GB (15.8 GB usable)
Device ID   FCE6A222-090E-40AC-9D46-68DCE145482A
Product ID   00325-81275-76951-AAOEM
System type   64-bit operating system, x64-based processor
Pen and touch   Pen support

Windows 10
version 20H2 (OS Build 19042.746)

Magix Video Pro X
Version 17.0.3.68 UDP3
UG Code 8447 KA3

The issue that i have is when i am working on video pro x, even doing something as simple as adding media. the software closes completely, without error message or warning.

please help as i don't understand the issue

johnebaker wrote on 2/7/2021, 7:33 AM

@NickTophiliaKreations-NTK

Assuming this is a laptop or NUC does it have an Nvidia or AMD graphics chipset as well?

Start VPX 11 and create a new project, without adding anything to the timeline, open the Program settings, Display tab ensure these circled settings are as shown below

Note if there is a Nvidia or AMD (Radeon) graphics card specified in the the circled or arrowed sections then see this comment.

Close VPX and restart and add media to the timeline.
If that does not work and there is no Nvidia or AMD graphics then try the following settings-

Import/Export tab, turn off the Hardware accelerations options for preview and export as shown below.
If that also fails download and install MediaInfo and analyse a video clip that cause the crash and post the results from the Text view within MediaInfo.

HTH

John EB
Forum Moderator