Comments

Bol wrote on 8/21/2025, 3:40 PM

@john1893

Hello John,

Go to: C:\Users\User\AppData\Roaming\MAGIX\Video_Pro_X16 and delete the Video_Pro_X.ini file, then restart Pro X16.

Deleting the INI file will reset Pro X16 to its default settings and fix any computer configuration errors.

Good luck,
Rob

Als een kwestie onoplosbaar lijkt, komt dat niet omdat je de oplossing niet ziet, maar omdat je het probleem niet ziet.

If an issue seems unsolvable, it is not because you do not see the solution, but because you do not see the problem.

„Wenn ein Problem unlösbar erscheint, liegt es nicht daran, dass man die Lösung nicht sieht, sondern weil man das Problem nicht erkennt.“

PC -1-

PC -2-

emmrecs wrote on 8/22/2025, 3:33 AM

@john1893

I've tried to reinstall the software,

Further to what @Bol has written, can you explain why you needed to reinstall the software? Was this as a result of the failure to launch, or for some other reason, something that happened before?

I ask because unless you ensured that the previous installation was fully removed before attempting the reinstallation, it is highly likely that whatever caused the original problems may still be present on your computer after the reinstallation.

If this is the case and/or @Bol's suggestion fails to help, please post back and we will offer more advice on how to ensure that everything connected to the earlier installation is removed before you attempt another reinstallation.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 8/22/2025, 1:03 PM

@john1893

Hi

In addition to the comment by @Bol and @emmrecs.

Do you have an external monitor also plugged in to the Zenbook HDMI socket?

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

john1893 wrote on 8/22/2025, 1:25 PM

@john1893

I've tried to reinstall the software,

Further to what @Bol has written, can you explain why you needed to reinstall the software? Was this as a result of the failure to launch, or for some other reason, something that happened before?

I ask because unless you ensured that the previous installation was fully removed before attempting the reinstallation, it is highly likely that whatever caused the original problems may still be present on your computer after the reinstallation.

If this is the case and/or @Bol's suggestion fails to help, please post back and we will offer more advice on how to ensure that everything connected to the earlier installation is removed before you attempt another reinstallation.

Jeff
Forum Moderator

The reinstallation was due to the software freezing while in use. I discovered that the freezing occurred when using the preview; closing the preview window made the software work, but without the preview, it's practically unusable.

john1893 wrote on 8/22/2025, 1:25 PM

@john1893

Hi

In addition to the comment by @Bol and @emmrecs.

Do you have an external monitor also plugged in to the Zenbook HDMI socket?

John EB
Forum Moderator

No only notebook display

john1893 wrote on 8/22/2025, 1:26 PM

@john1893

Hello John,

Go to: C:\Users\User\AppData\Roaming\MAGIX\Video_Pro_X16 and delete the Video_Pro_X.ini file, then restart Pro X16.

Deleting the INI file will reset Pro X16 to its default settings and fix any computer configuration errors.

Good luck,
Rob

i try now ty

john1893 wrote on 8/22/2025, 1:54 PM

Started😍 Now i test it

john1893 wrote on 8/23/2025, 4:59 AM

Now everything Well!!

Reyfox wrote on 8/23/2025, 6:03 AM

@john1893 which reply is the solution?