VideoProX12 not recognising my files

johnebaker wrote on 1/8/2021, 12:54 PM

Hi and welcome to the forum

. . . . since I upgraded to ProX7 . . . .

Was this a recent upgrade to X7?

This is a somewhat old version to upgrade to Video Pro X is currently on version 12.

What video format are you trying to import - a MediaInfo analysis of a video clip will give us the information required, post the results from the Text view of MediaInfo.

John EB
Forum Moderator

kevin-daly wrote on 1/8/2021, 1:46 PM

Sorry, I upgraded to ProX version 12

I believe I have a PC problem as the files are recognised on my Laptop, just wondering in your experience what the problem might be?

Here is data from MedaiInfo

General
Complete name : C:\Users\Kevin\Desktop\016G6338.MOV
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 2007.09 (qt )
File size : 22.1 MiB
Duration : 3 s 840 ms
Overall bit rate mode : Variable
Overall bit rate : 48.3 Mb/s
Encoded date : UTC 2020-12-04 19:26:36
Tagged date : UTC 2020-12-04 19:26:36

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.2
Format settings : 2 Ref Frames
Format settings, CABAC : No
Format settings, Reference frames : 2 frames
Format settings, GOP : M=3, N=24
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 3 s 840 ms
Bit rate mode : Variable
Bit rate : 46.4 Mb/s
Maximum bit rate : 50.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 50.000 FPS
Standard : PAL
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.447
Stream size : 21.2 MiB (96%)
Language : English
Encoded date : UTC 2020-12-04 19:26:36
Tagged date : UTC 2020-12-04 19:26:36
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC

Audio
ID : 2
Format : PCM
Format settings : Big / Signed
Codec ID : twos
Duration : 3 s 840 ms
Bit rate mode : Constant
Bit rate : 1 536 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Bit depth : 16 bits
Stream size : 720 KiB (3%)
Language : English
Encoded date : UTC 2020-12-04 19:26:36
Tagged date : UTC 2020-12-04 19:26:36

Other
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 3 s 840 ms
Bit rate mode : Constant
Frame rate : 50.000 FPS
Time code of first frame : 09:40:52:18
Time code, striped : Yes
Language : English
Encoded date : UTC 2020-12-04 19:26:36
Tagged date : UTC 2020-12-04 19:26:36

CubeAce wrote on 1/8/2021, 2:02 PM

@kevin-daly @kevin-daly

Hi Kevin.

I can't see anything wrong with the file data.

Can you post the full specification of the pc and operating system version and build please? As you say, it is working on your laptop.

Ray.

kevin-daly wrote on 1/8/2021, 2:14 PM

Thanks so much for your help, this is spec

Scenestealer wrote on 1/8/2021, 3:00 PM

@kevin-daly

Hi

Is your PC on the exact same (latest 18.0.1.89 )version number of VPX12 as found in "Help>About Video Pro X" as your laptop?

Do you have Quicktime installed on your Desktop PC?

I notice your CPU has no integrated graphics processor and this can put some limitations on playback performance with VPX12 with the Infusion Engine 2 although this should not stop the files being recognised.

Peter

CubeAce wrote on 1/8/2021, 3:19 PM

@kevin-daly @Scenestealer @johnebaker

Hi Kevin.

I agree with Peter that you should check you either have QuickTime of QuickTime Alternative on the pc to work but assume if the last version of VPX worked with the files that you probably already have one or the other installed.

Peter is correct that the Intel chip doesn't have a GPU but also your nvidia card although powerful and supports DirectX 12, the feature set level is only 11_0, which could be the problem here. One way to find out which it is, is to turn off any Hardware acceleration features within VPX and see if you get your video clips showing

Another way would be to see if it can show another file format.

Ray.