Comments

johnebaker wrote on 1/8/2021, 12:54 PM

@kevin-daly

Hi and welcome to the forum

. . . . since I upgraded to ProX7 . . . .

Was this a recent upgrade to X7?

This is a somewhat old version to upgrade to Video Pro X is currently on version 12.

What video format are you trying to import - a MediaInfo analysis of a video clip will give us the information required, post the results from the Text view of MediaInfo.

John EB
Forum Moderator

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

kevin-daly wrote on 1/8/2021, 1:46 PM

Sorry, I upgraded to ProX version 12

I believe I have a PC problem as the files are recognised on my Laptop, just wondering in your experience what the problem might be?

 

Here is data from MedaiInfo

General
Complete name                            : C:\Users\Kevin\Desktop\016G6338.MOV
Format                                   : MPEG-4
Format profile                           : QuickTime
Codec ID                                 : qt   2007.09 (qt  )
File size                                : 22.1 MiB
Duration                                 : 3 s 840 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 48.3 Mb/s
Encoded date                             : UTC 2020-12-04 19:26:36
Tagged date                              : UTC 2020-12-04 19:26:36

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : 2 Ref Frames
Format settings, CABAC                   : No
Format settings, Reference frames        : 2 frames
Format settings, GOP                     : M=3, N=24
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 3 s 840 ms
Bit rate mode                            : Variable
Bit rate                                 : 46.4 Mb/s
Maximum bit rate                         : 50.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 50.000 FPS
Standard                                 : PAL
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.447
Stream size                              : 21.2 MiB (96%)
Language                                 : English
Encoded date                             : UTC 2020-12-04 19:26:36
Tagged date                              : UTC 2020-12-04 19:26:36
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : PCM
Format settings                          : Big / Signed
Codec ID                                 : twos
Duration                                 : 3 s 840 ms
Bit rate mode                            : Constant
Bit rate                                 : 1 536 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Bit depth                                : 16 bits
Stream size                              : 720 KiB (3%)
Language                                 : English
Encoded date                             : UTC 2020-12-04 19:26:36
Tagged date                              : UTC 2020-12-04 19:26:36

Other
ID                                       : 3
Type                                     : Time code
Format                                   : QuickTime TC
Duration                                 : 3 s 840 ms
Bit rate mode                            : Constant
Frame rate                               : 50.000 FPS
Time code of first frame                 : 09:40:52:18
Time code, striped                       : Yes
Language                                 : English
Encoded date                             : UTC 2020-12-04 19:26:36
Tagged date                              : UTC 2020-12-04 19:26:36

CubeAce wrote on 1/8/2021, 2:02 PM

@kevin-daly@kevin-daly

Hi Kevin.

I can't see anything wrong with the file data.

Can you post the full specification of the pc and operating system version and build please? As you say, it is working on your laptop.

Ray.

Windows 10 Enterprise. Version 20H2 OS build 19042.844. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 27.20.100.9316, with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 460.89: 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.79. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

kevin-daly wrote on 1/8/2021, 2:14 PM

Thanks so much for your help, this is spec

Scenestealer wrote on 1/8/2021, 3:00 PM

@kevin-daly

Hi

Is your PC on the exact same (latest 18.0.1.89 )version number of VPX12 as found in "Help>About Video Pro X" as your laptop?

Do you have Quicktime installed on your Desktop PC?

I notice your CPU has no integrated graphics processor and this can put some limitations on playback performance with VPX12 with the Infusion Engine 2 although this should not stop the files being recognised.

Peter

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 2004, MEP2016, 2021 (V20.0.1.73) Premium and prior, VPX7, VPX12 (V18.0.1.85). Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 2004, MEP2015 Premium.

CubeAce wrote on 1/8/2021, 3:19 PM

@kevin-daly @Scenestealer @johnebaker

Hi Kevin.

I agree with Peter that you should check you either have QuickTime of QuickTime Alternative on the pc to work but assume if the last version of VPX worked with the files that you probably already have one or the other installed.

Peter is correct that the Intel chip doesn't have a GPU but also your nvidia card although powerful and supports DirectX 12, the feature set level is only 11_0, which could be the problem here. One way to find out which it is, is to turn off any Hardware acceleration features within VPX and see if you get your video clips showing

Another way would be to see if it can show another file format.

Ray.

Windows 10 Enterprise. Version 20H2 OS build 19042.844. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 27.20.100.9316, with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 460.89: 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.79. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507