VPX problem with Rotation/horizon levelling

Comments

wabu wrote on 12/18/2018, 11:47 AM

 I'm on patch 304 too....

wabu ...............der nie auslernt Der Rechner  Installierter physischer Speicher (RAM) 16,0 GB / Prozessor Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz, 3600 MHz, 8 Kern(e), 8 logische(r) Prozessor(en),(Intel® UHD Graphics 630 aktiviert) NVIDIA Geforce GTX 1650 HDMI ; 2x DVI ; VGA, PCIe / Samsung HD103SJ F3 1 TB Sata 7200 / 2x LG GH22NS SATA schwarz /Betriebsystem Microsoft Windows 10 Home Version 10.0.18362 Build 2004

geschnitten wird seit 2007 mit Magix aktuell ProX (11) Version 17.03.63

gefilmt mit Panasonic SDT 750 und FZ 1000 sowie Pentax K30 (Mist) und einer Q500k und SJ 1000 und Hero7 fotografiert mit Pentax K10 und K30 (Super)/Sigma 10-20 und 18-200; Fisheye und 500mm Spiegeltele youtube

RogerGunkel wrote on 12/18/2018, 1:27 PM

Just tried removing drop shadow but just like Jeff found it makes no difference. Thanks for trying guys and glad I am not alone as it shows it is not my PC at fault.

I'll submit a ticket with a copy of the video and see where that takes us.

Roger

 

browj2 wrote on 12/18/2018, 1:30 PM

@RogerGunkel

Yes, please submit a ticket. I added it as #23 on the list and included it and a link to your video and the thread in my email reply to Magix.

John C.B.

VideoPro X(12); MEP2021 Plus; MM2021 Premium; see About me for more.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

RogerGunkel wrote on 12/19/2018, 4:35 AM

Just made a comparison video between VPX7 and VPX 10 to check that it is not my PC introducing the error. There is a noticeable difference that has also been pointed out on here, that when the text is highlighted in VPX10 and the colour box clicked, the highlighting disappears. Don't know if that is relevant or not.

I'll send a ticket to Magix today

Roger

wabu wrote on 12/19/2018, 8:03 AM

This item too: VPX problem with Rotation/horizon levelling

many drops fill the basket....

wabu ...............der nie auslernt Der Rechner  Installierter physischer Speicher (RAM) 16,0 GB / Prozessor Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz, 3600 MHz, 8 Kern(e), 8 logische(r) Prozessor(en),(Intel® UHD Graphics 630 aktiviert) NVIDIA Geforce GTX 1650 HDMI ; 2x DVI ; VGA, PCIe / Samsung HD103SJ F3 1 TB Sata 7200 / 2x LG GH22NS SATA schwarz /Betriebsystem Microsoft Windows 10 Home Version 10.0.18362 Build 2004

geschnitten wird seit 2007 mit Magix aktuell ProX (11) Version 17.03.63

gefilmt mit Panasonic SDT 750 und FZ 1000 sowie Pentax K30 (Mist) und einer Q500k und SJ 1000 und Hero7 fotografiert mit Pentax K10 und K30 (Super)/Sigma 10-20 und 18-200; Fisheye und 500mm Spiegeltele youtube

RogerGunkel wrote on 12/19/2018, 8:28 AM

Ticket submitted this morning.

Roger

RogerGunkel wrote on 12/20/2018, 9:23 AM

Just received this email back from Magix Support:-

Thank you for your message. You are right, after version 268 we have experienced some issues but meanwhile we could solve these problems and using version 306 now. 

With this version I couldn't replicate your first problem so it has been solved already. 

With regards to your second problem, could you please send me a video of it? This is the best way in order to replicate the situation. Is there a forum thread? Otherwise you could upload the video to our customer upload service: 
https://support2.magix.com/customer/en/customer/uploads

Please send me a brief notification as soon as the file has been uploaded. 

Thank you in advance. 

I understand that you are afraid of bugs in later versions and in this case it was justifiable but we provided several patches in order to solve these problems so at this point I would suggest to update the program to the latest version. Bugs will only be removed with new patches. 
--
Thank you for contacting Magix Support.

Best regards,

 

They are stating that the title colour change problem doesn't happen in version ...306 or at least they can't replicate it, and have asked me to send them the video of the rotation problem or link to the thread, which I already did in my ticket to them. I am a little reluctant to upgrade to 306 and when I go to 'update on line', a message tells me that no update is available, presumably because my one year free update has expired. I also can't find any way to update on the Magix website apart from paying for the full programme again and reinstalling it from scratch, which I have no intention of doing and have no time in the middle of a huge editing backlog. Anyone able to let me know if I can update without having to do a complete reinstall?

Thanks,

Roger

Last changed by emmrecs on 12/20/2018, 10:27 AM, changed a total of 1 times.

Reason: To remove personal details

Videographer and Photographer since 1984 from South Lincolnshire UK. Windows 10 Home 64 bit V1803, Intel I7-6700 3.4GHz, Editing on VPX V16.0.1.255,

 

emmrecs wrote on 12/20/2018, 10:33 AM

Hi Roger.

First, my apologies for removing the Magix support person's name from your post. Magix are quite adamant that individual names of their staff should not be posted to the forum.

As to your update problem: renewing your update service does NOT mean you will then have to install the full program again, I think! Once you renew your update you should then be able to simply re-open your existing installation and click on Update online and it should proceed as it normally does with update patches.

I think you should also get the links to download and install any add-ons offered with the latest version.

I will endeavour to check that title colour change problem on my 306 version.

UPDATE: no, the title colour problem is still there, for me at least. The only way I can "workaround" it is to create each word as a separate title object, very messy..

2nd UPDATE: I've just checked this in MEP Premium 18.0.2.225, and it works as expected! i.e. individual words can be individually coloured. I also noticed that, as commented by others, in VPX the blue "highlighting" is lost as soon as you click on any other part of the screen, e.g. to change the colour. In MEPP the highlighting is NOT lost when selecting something like a different colour. The "cause", therefore, seems to be that loss of highlighting.

I think it's too near to Christmas to pursue this with Support now, and i'm going on holiday very early in the New Year, but perhaps we need to follow this up in January?

Jeff

Last changed by emmrecs on 12/20/2018, 10:54 AM, changed a total of 2 times.

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

RogerGunkel wrote on 12/20/2018, 12:13 PM

Thanks for the reply Jeff and I had no idea about the policy on support personnel names so thanks for removing it.

The problem with renewing the update at the moment, is that I can't find any way to do it and the online update from the toolbar gives me a message to say there are no updates available.

Roger

shgrude wrote on 12/20/2018, 3:09 PM

@RogerGunkel

I see from your signatur that you are in w10 1703. Could be interesting if others with this problem also state their Windows version. I run win10 1809 with VPX 16.0.2.306 (and also have MEP 18.0.2.225 installed ) and can format parts of title.

Regarding buying update, this can be done by going to the Magix.com select VPX and then click the upgrade button. You will need to logon with your Magix account (the one for which your VPX is registeret on) to verify you are entitled to an upgrade. This is not the same as the service update, but an offer buying the VPX at a reduced price, but with additional extras.

From store:

For prices in NOK, Full price 3999 NOK, not including additional extras.

Upgrade: MAGIX Video Pro X Select a purchase option Upgrade Kr 1 499 Regularly Kr 8 467 Upgrade now No shipping charges Powerful video software NEW! NVIDIA GPU export NEW! HDR support NEW! Optimized workflow with J-L cuts Lookup table handling Multicam editing for up to 9 cameras Primary & secondary 3-way color correction Includes additional source monitor

Valid until December 26, 2018 Kr 2 500 discount

Included as part of this offer: proDAD Mercalli V4 (Kr 1 999 value) NewBlue FX Filters 5 Recreate (Kr 929 value) proDAD ReSpeedr (Kr 1 091 value) Movie Score Song Collection 2019 Vol. 4 (Kr 449 value)

Read more: https://www.magix.com/no/video/video-pro-x/
Follow us: Google+| Facebook

 

Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Operating system: Microsoft Windows 10 Home (64-bits) OS 19041.450 (2004)
Memory: 64GB
Sound Card: NVIDIA High Definition Audio
Realtek High Definition Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Graphics Card: NVIDIA GeForce GTX 1060 1920x1080 6GB

shgrude wrote on 12/20/2018, 3:15 PM

@RogerGunkel

A follow-up. Prices and additional extras may vary from country/currency, so it may be worth checking around.

Also, as this problem is occuring as å result of changing focus from program monitor to title effects, I wonder if mouse and/or display driver/hardware may be a factor as program is the same.

Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Operating system: Microsoft Windows 10 Home (64-bits) OS 19041.450 (2004)
Memory: 64GB
Sound Card: NVIDIA High Definition Audio
Realtek High Definition Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Graphics Card: NVIDIA GeForce GTX 1060 1920x1080 6GB

RogerGunkel wrote on 12/20/2018, 6:25 PM

@shgrude

I've just updated my signature, as I am actually on Win10 v1803 which is the current latest version according to my updater.

I'm also not sure what you meant about 'changing focus from programme monitor to title effects'. The color changing problem only happens with VPX10 and not with VPX7 on the same computer, as my videos show.

Roger

shgrude wrote on 12/21/2018, 3:44 AM

@RogerGunkel

I'm also not sure what you meant about 'changing focus from programme monitor to title effects'.

In technical (computer programming) terms it is called changing focus when you click on something else than where the current focus (selection) is, even within the same program or window. In its simplest form it is a click on the next element, such as an option selection, a field in which you are to type some text or a click on a button. Usually the focus change can also be achieved by using the keyboard, such as TAB for moving focus to the next field or ALT+TAB for switching to the previous window/application.

I understand that it only happens in VPX10, not VPX7, just as it does not happens in my VPX10.

So what is the difference? Why is there a difference?

As it works for some and not for others, it is likely not the program itself alone, but a combination of some dependencies involved in the change of focus from having selected the text in the program monitor to clicking the colour button in the title effects. Obviously Windows itself is involved, but also the OS is dependent on interaction with hardware (through drivers) and the most obvious interactions are with the device used for changing the focus (mouse/touchpad/touchscreen/trackball/drawpad/etc) and the device that shows the effect of the change (the screen).

Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Operating system: Microsoft Windows 10 Home (64-bits) OS 19041.450 (2004)
Memory: 64GB
Sound Card: NVIDIA High Definition Audio
Realtek High Definition Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Graphics Card: NVIDIA GeForce GTX 1060 1920x1080 6GB

emmrecs wrote on 12/21/2018, 3:57 AM

@shgrude

I understand and take the point you are making about focus switching AND about (mouse) drivers etc. being possibly implicated in this problem, except that, as I posted before, on my computer the wanted colour change to part of a title object does work in MEPP but not in VPX (both latest versions!)

???

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

shgrude wrote on 12/21/2018, 4:40 AM

@emmrecs / Jeff

Only Magix staff (developers) can verify if the actions taken in the MEPP/VPX as a result of the action of the focus change in the programs, are identical. Which they most likely are not, or the difference shouldn't have been there.

However, I think it is valuable information for the team that is to locate the bug you experience, as they should be able to easier locate the difference with this information.

Any action (such as a click) causes a "message" sent to the object (field, button etc) and the message is dispatch to a handler. Or more precise a line of handlers (which can also be empty, in which case the message will cause no action). As VPX is more advanced with more functions etc it is likely that VPX have more handlers in the queue and that one that exists in VPX and not in MEPP, is the cause of the problem. Or that the action in VPX needs to process and/or pass on more parameters. The sequence in which the handlers are executed may cause different results if changed, and because of code can be executed in parallell, the time taken for a handler to complete can be different on different HW (due to different codes in the drivers) and cause handlers to execute in a different sequence as a result. Difference in paramaters passed to drivers from VPX/MEPP may be causing a difference in driver execution resulting in the difference.

Sorry for the detailed explanations. Hope it is more helpful than confusing

Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Operating system: Microsoft Windows 10 Home (64-bits) OS 19041.450 (2004)
Memory: 64GB
Sound Card: NVIDIA High Definition Audio
Realtek High Definition Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Graphics Card: NVIDIA GeForce GTX 1060 1920x1080 6GB

RogerGunkel wrote on 12/21/2018, 5:28 AM

@shgrude

Thanks for that highly technical hypothesis, way over my head I am afraid and not something I will even try to learn about as it is an unnecessary blind alley for me. As an end user, I want to get on and do my work and this bug is interfering with that process. It is something that has been introduced into the system and may well vary on slightly different hardware. However, software of this kind which is aimed at Professional and Semi-professional users, should be robust enough to adjust to hardware that is at the required spec level. This at the moment is the big problem with the programme as I see it, it is just too fragile! Every new upgrade seems to be an attempt to plug the holes to keep the boat afloat, whilst making new holes to let in more water. If Magix can't sort it soon, it will be time to abandon ship and board something watertight. VPX and Magix video editing software generally does not have much support across the serious editing world, and these constant problems lose more and more supporters, who all pass on what they have found to others in the business.

As regards the upgrade, I appreciate the input on how to access it, however, it seems it will cost me a further £110 and the indications are that it will not cure the two main problems I am having. I am not prepared to flush more money down the toilet to still not be able to get back to where I was previously!

Personally I have been a strong and vocal supporter of the various versions of MEP and VPX for over a decade, but I have lost my confidence in the programme over the last couple of years.

Roger

Scenestealer wrote on 12/23/2018, 11:08 PM

@shgrude

I do not understand exactly what you have written but I do appreciate that you have knowledge of matters that the rest of us do not. Together we can try to steer Magix a little to the root of the problem, by looking for the differences between one persons experiences and another's, with the help of each others specialist knowledge.

I also appreciate Rogers frustration and applaud his sticking with the program's problems when faced with trying to get his work out to the customer.

Peter

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 2004, MEP2016, 2021 (V20.0.1.73) Premium and prior, VPX7, VPX12 (V18.0.1.85). Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 2004, MEP2015 Premium.

terrypin wrote on 12/24/2018, 11:52 AM

I'm late to this discussion as I had my head down desperately trying to finish my one hour "UK #1 Hits of the 1960s". And my feedback is limited to MEPP 2016 and 2017 as I don't use VPX.

Guesswork until we hear more from Magix, but given the inconsistent reports I suspect some of the issues may depend on Windows OS version, including the latest WU build. Mine is Win 10 Pro 1803, build 17134.472. And on graphics; mine is Intel HD-530, not supplemented by an external card. Increasing the permutations, possibly also on some program settings, like HWA etc. So, a challenge to isolate.

Selective title editing is working OK for me in both MEPP 2016 and 2017 (16.0.4.119), providing I'm careful how I navigate the UI. For example, if at any stage I switch focus to the Title Editor, say to correct a typo, I'm at risk of losing any selective edits I've made in the preview, such as colour. I'd like to be able to confidently edit selectively in either place. Occasionally I find my text has apparently vanished and that turns out to be because the 'Filled' option has somehow been disabled. (BTW, clicking anywhere to the right of that box toggles the option.)

The very handy Straighten Horizon feature works OK for me.

I empathise strongly with Roger. There are still unfixed bugs in current versions that I reported many years ago. I'm disappointed that Magix's policy seems to ignore all but major bugs, instead focusing resources heavily on new features.

Terry, East Grinstead, UK

Last changed by terrypin on 12/24/2018, 11:52 AM, changed a total of 1 times.

Terry, East Grinstead, UK. PC: i7 6700K, 4.0 GHz, 32GB with Win 10 pro. Used many earlier versions of MEPP, currently mainly MEPP 2016 & 2017

RogerGunkel wrote on 12/26/2018, 11:34 AM

I am currently away for Christmas, but on checking my emails found that on 24th, 2 days ago, Magix sent me my first email notification that my update period had expired and that I had until today, the 26th, to renew for £119. Following my earlier posts on this thread I had been given pointers by members on how to update, but for Magix to give me no official notice until Christmas Eve, with just two days over Christmas left to upgrade, is totally unacceptable!! I suppose that with the lack of quality and new problems with many past upgrades, I should not be surprised at the poor customer support!

Roger

wabu wrote on 12/26/2018, 4:00 PM

You should be sucessfull when you contact the "Purchase Consultation"

If not - please notice it here....

wabu ...............der nie auslernt Der Rechner  Installierter physischer Speicher (RAM) 16,0 GB / Prozessor Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz, 3600 MHz, 8 Kern(e), 8 logische(r) Prozessor(en),(Intel® UHD Graphics 630 aktiviert) NVIDIA Geforce GTX 1650 HDMI ; 2x DVI ; VGA, PCIe / Samsung HD103SJ F3 1 TB Sata 7200 / 2x LG GH22NS SATA schwarz /Betriebsystem Microsoft Windows 10 Home Version 10.0.18362 Build 2004

geschnitten wird seit 2007 mit Magix aktuell ProX (11) Version 17.03.63

gefilmt mit Panasonic SDT 750 und FZ 1000 sowie Pentax K30 (Mist) und einer Q500k und SJ 1000 und Hero7 fotografiert mit Pentax K10 und K30 (Super)/Sigma 10-20 und 18-200; Fisheye und 500mm Spiegeltele youtube

browj2 wrote on 12/27/2018, 8:55 AM

@RogerGunkel

I wouldn't worry about it. When you're ready, simply Upgrade for 119£ as per the Magix site, and get all of the additional features listed. You have until Jan. 3 to do so, at which time the date limit will be extended to another one, and/or the additional features (plugins) may or may not change.

Your only problems of being out of Update Service would be: 1. No new features (don't expect any for a month or so anyways); 2. If you have to reinstall, then you would be rolled back to whatever was the version when you last paid (plus any patches without new features).

So, you may want to wait a bit. Of course, raising a ticket sometimes has special benefits.

John CB

John C.B.

VideoPro X(12); MEP2021 Plus; MM2021 Premium; see About me for more.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

Scenestealer wrote on 12/27/2018, 2:53 PM

Just a note that the "not able to change individual word colours in titles" was mentioned in patch notes for MEP2016 back in the day, so magix should be aware of how to fix it!

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 2004, MEP2016, 2021 (V20.0.1.73) Premium and prior, VPX7, VPX12 (V18.0.1.85). Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 2004, MEP2015 Premium.

RogerGunkel wrote on 12/27/2018, 7:29 PM

I got back this evening, bit the bullet, paid the £119 and updated to version .306. No surprises though, nothing has improved, the rotation slider problem hasn't been corrected and neither has the colours in titles problem. Magix though have of course now got their money for no improvement and I am in no better a position than I was before paying out!!! What was the point?

Roger

browj2 wrote on 12/27/2018, 7:55 PM

@RogerGunkel

As I said, you might want to wait. Now that you've paid, did you at least get the additional plugins?

  • proDAD Mercalli V4
  • NewBlue FX Filters 5 Recreate
  • proDAD ReSpeedr
  • Movie Score Song Collection 2019 Vol. 4

You likely already had Mercalli V4, so there is nothing new there.

I don't think that we can expect any patches until mid-January or a bit later.

John CB

John C.B.

VideoPro X(12); MEP2021 Plus; MM2021 Premium; see About me for more.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903