I have sent a PM to you about a post you made in the News section. I requested you start a new thread with that question. Please do so.
Since English is clearly not your native language please feel free to post in your language and we will use Google Translate (or similar) to discover what the problem is and to try and help you. But please do NOT post confidential data, like email addresses, order numbers or serial numbers anywhere in the forum. To do so is to risk your email inbox being filled with spam and your Magix software being hijacked.