Thank you for your answer, but I cant find it. It is anumber (J1 TT 601533) on the CD, but it does not work. It seems that Magix or Terratec does not want to have any trouble with complaining people. It´s impossible to write to them without the serial number, and I have tried to call Germany, but the cant help me.

anders-karlsson,

did you solve your problem about seral number? We bought the same equipment and we have the same problem and nobody know nothing about that - terrible!

I think taht we spent money for nothing.

Hi

@ damir-istenic

Please do not re-open old posts - if you have an issue create a new question.

The answer given above by Carl is still valid - if you have the boxed version then the serial number is on the box or the disc sleeve. If you bought the download version then you would have received the serial number by email.

The latest products serial number begins P3- then 6 sequences of 5 numbers

If you just bought the 'GRABBY TerraTec Video Grabber' only then you need software to use it with.

John EB

Hello John

We bought Terratec´s GRABSTER AV 300 MX which included SW MAGIX Video easy TerraTec Edition, so we bought both: equipment and SW. In box is equipment AV 300 MX and installing CD for the SW. CD is in paper sleeve. The serial number IS NOT IN THE BOX AND IS NOT ON DISK SLEEVE. On CD is number M1 TT500708 and this is not right serial number. When we run our Magix program the serial number IS NOT under 'Help' >> 'About Magix ... (our program)'. We spent to much time for solving this problem. In short, the same problem as in anders karlsson.

We bought this equipment and SW at Conrad Electronic and yesterday we sent them a complaint but we believe that all this was not necessary if the TERRATEC and MAGIX be more flexibile to their customers.

Best Regards

Damir

Hi

. . . . MAGIX Video easy TerraTec Edition . . . .

I would suggest you take this up with Terratec as they are the one who is bundling the special edition software with the Grabby.

John EB

Hello John

Thank you for your suggestion. Belive me, I tried contact Terratec, but when I choose their support I allways come on MAGIX web side when the problem is in SW. If I understand your last answer well, MAGIX and Terratec do not cooperate very well?! In this case the question is what will be happened if we would like to upgrade this SW what we have on full version: MAGIX MOVIE EDIT PRO PLUS? If we try to do that we allways come on web side www.magix.com. When we tested SW what we have at the moment, our objective was also this upgrade.

On the end I would like to inform you that this equipment is not for my personal using - we bought it for our company. The name is: TDI d.o.o., Losca 43, 1360 Vrhnika, Slovenia; www.tdi.si

The reason why we bought it from Conrad Electronic is because we must get the original invoice, warranty etc. Usually we do not talks through the forums but in your case, something else is not possible, because all your contacts are guarded secret. The same is in Terratec. I think that this is not a business, sorry.

Best Regards,

Damir Istenic (procurator of TDI d.o.o.)

Hi

This is a user forum provided by Magix, run by the members for the members to exchange ideas, information and help each other.

The Grabby, and many other similar video capture devices, will work with full versions of Magix programs provided the correct drivers are installed eg Movie Edit Pro Premium is a 64 bit program so you need 64 bit drivers for the capture device.

I would suggest you contact sales at magix.com if you intend to purchase Movie Edit Pro Premium detailing your requirements for invoice and warranty.

HTH

John EB