It is clearly said in the description which codecs are included and which ones are not.

I need my money back!

In that case, contact Magix. This here is a user forum.

I purchased online and it said it was complete, no codecs is not complete. tried reaching Magix, no email or support. Been a member for many years, not anymore. Rip off.

For your information:

https://www.magix.com/us/video-editor/movie-edit-pro/specifications/#c1199517

Video software is never "complete" as there is a huge number of video codecs.

... and by the way: MP4 is included.

@samuel-serrano

Hi

. . . . I purchased online and it said it was complete, no codecs is not complete . . . .

Your interpretation of complete is not the same as what is actually written - the program is complete with respect to the codecs that are included with the software as stated in the specifications.

Those codecs which are licensed from 3rd party providers that have to be paid for separately are also clearly indicated in the specifications.

If you are wanting to add, for example, the MainConcept encoder, which is not a requirement for the program to work, then that is an additional cost.

In your other topic you have posted importing issue with MP4, and you are now saying you have to pay for a codec to do that and have come to the conclusion the program is incomplete, which incorrect.

I would assume as the HEVC codec is the only requiring an activation fee - see image below, that your video is HEVC encoded.w

If it is not HEVC encoded, respond in your other topic providing the information requested.

John EB
Forum Moderator

If you have to read the tiny fine print, its a ripp off. You can defend it all you want, like your an ownwer of the company, but I still say I got ripped off. Beware of tiny fine print will be in my review.

@samuel-serrano

Hi

. . . . You can defend it all you want, like your an ownwer of the company, . . . .

I like all moderators in the forum are users of Magix software like yourself. We are neither employees nor spokespersons for Magix.

. . . . If you have to read the tiny fine print, its a ripp off . . . . but I still say I got ripped off. Beware of tiny fine print will be in my review. . . . .

You have the right to express an opinion so long as it is within the Community rules - link is at the bottom of every forum page..

John EB

Can you send me a link to support that works or a way to get a refund?

@samuel-serrano

sales@magix.net.

Ray.