My NEW Answer.

if I had an asnswer I would know why it is happening, I haven't so I do not know why it is doing it.

I have the SAME problem where the beginning and end are usually cut off without me telling it to do this. Please answer this.

This has been going on since "bugrit wrote on 10/24/2016, 8:00 PM", I still haven't had ANY kind of answer. They either don't know what is happening, Comment removed by Moderator.

@ bugrit

This is a user forum not Magix support.

If you raised a support ticket about the initial problem then you should be responding directly to any replies you got and provide the information requested.

The 'conversation' here is one sided we cannot see what information you have been asked to provide or tests to run.

John EB

Forum Moderator

This has been going on since "bugrit wrote on 10/24/2016,😡 8:00 PM", I still haven't had ANY kind of answer. Are you really bothered about your customers, OR, do you say,  "sod-em", whatever it is, it is just NOT GOOD ENOUGH. BTW, have you ever tried contacting magix? IT IS NOT STRAIGHT FORWARD. As for information, I have NOT had ANY message(s) from magix, except that they where looking into my problem program.

@bugrit

Did you actually raise a Support Ticket? If not, you need to do so NOW. Go to http://support.magix.com

If you did, you would have received a very prompt auto response, which included a very important case number. Use that case number to re-initiate your query.

As John said, we are all fellow-users, we are NOT Magix Support.

Jeff

Comment edited by Moderator to meaningful response.

All I need are answers, not rebukes from anybody, I always thought that A FORUM, was for people to help others, and not ask questions that have been asked before. One last question, What does this say?

"Thank you for your inquiry. - Thu 25/05/2017 08:17

A new support ticket was created. Please don't send multiple inquiries
regarding the same problem. If you want to add further information to
this ticket, please make sure to use the following subject line:

[Ticket#removed]

Your inquiry will soon be answered by one of our employees.
--
Magix Support System

MAGIX Software GmbH
Postfach 200914
01194 Dresden
Germany
http://www.magix.com

Managing Directors: Klaus Schmidt, Jörg Stüber
Commercial Register: Berlin Charlottenburg, HRB 127205"

@ bugrit

. . . . I always thought that A FORUM, was for people to help others, and not ask questions that have been asked before . . .

It is, however in order for us to help you, then you must help us by supplying any information requested.

. . . . What does this say?

"Thank you for your inquiry. - Thu 25/05/2017 08:17 . . . .

That would indicate that you have file a support request this morning and will get a response in due course.

Please read sections 1 to 3 and 6 here before commenting again.

John EB

Forum moderator

If I had any, I would tell you, but If I am waiting as long as I have ALREADY done, You are talking about a minimum of three years and 8 (EIGHT months). With regards to your instruction to read sections 1 to 3 and 6. I was answering a remark made by Brialin, because he has the same problem that has happened in the last few months. If it had happened to you, I bet a £ to a p you would go right off the deepend. As, has happened to me with NO reply from Magix. Even if they are called on the phone all you get is the usual robot, that doesn't do what you want it to do. Namely, put me in contact with SOMEONE that actually know what they are talking about. I don't know why you edited out some of my comments, they are what I would say to anyone that asked me to pay for anything, and, the DO NOT PROVIDE the correct support. If you are a mode. why don't you report back to magix and tell them to get their fingers out. thankyou.

@bugrit

I agree with you that this does appear to be a problem for more than one user (as evidenced by this thread) and I am very surprised if, as you say, you raised a support ticket three years and eight months ago that you received no reply, apparently not even an acknowledgement?

Clearly, having raised today a support ticket, you have received an acknowledgement and the all-important Ticket#. That seems very definite evidence to me that the support system works! You are given the clear information that you can follow-up by quoting the ticket# and also add any further information you wish to give.

I haven't personally had occasion to use Magix telephone support for a number of years; on the last occasion when I did, although I had to pay for the privilege because the product I was using was already more than 12 months old, the support given quickly resolved the problem. Any subsequent need for support I have always used the ticket system and the problems have been resolved, not necessarily always in a way that I would have wished or envisaged but always successfully.

John EB and I are part of the team of moderators; we give our time freely for this, we are not paid employees of Magix and we carry no additional "clout" with Magix than do ordinary members of this forum. Yes, we have contacts at Magix and may, at times and at our discretion, draw the attention of Magix staff to particular issues.

Part of our role as moderators is to ensure that the forums "run smoothly" and that nothing that is published is in any way defamatory or libellous and that no confidential information is publicly divulged. Your post which John edited contained some of the latter, hence his edit. You may not like it but he was carrying out the role Magix ask him to do.

Jeff
Forum Moderator