Hi Thank you for your answer

Not sure if that is part of the problem but I use to could see stock photos, shapes etc now they are empty

Can you tell me why?

@Crystal-Hall

Hi

. . . . but I use to could see stock photos, shapes etc now they are empty . . . .

If you mean you have no access to the online Content catalogue, then it is most likley that your Subscription service has expired, you can check this at Magix website, magix.com, by logging in, Account icon top right of the home page, and select My products.

This could also be why the program is not updating, however you should have been receiving emails informing you your subscription was about to expire and pop-up message also saying you do not have a valid subscription.

As I asked above, what is the version number of your Web Designer as found under Help, About .... ?

John EB

Hi John EB

No I have an active subscription -
Serial number:P3-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx-xxxx5

Valid until:Unlimited

Update Service:Until 29/08/2023

If you would like the complete number I can send this to you

It also says I can

Create activation code
Create an activation code for one of your registered products but it is asking for "computer ID" not sure what that is so I can not go any further

Thank in advance

@Crystal-Hall You can only create activation codes for very old Magix software. P3-serial numbers can only be activated in the program while being online.

Hi from my previous question - I have asked this and you have told me several things including that I do not have a current subscription - it feels like I am going around in circles - please can you help me resolve

Crystal-Hall wrote on 11/10/2022, 8:28 PM

I have been getting update notifications and I follow the instructions but my xara pro has not updated and everytime I open it it asks me to update please can I get some help and this is very inconvenient when I am using the program that the update prompt comes up

Thanks in advance

Many thanks in advance

@Crystal-Hall

Hi

. . . . . my xara pro has not updated and everytime I open it it asks me to update  . . . . .  it feels like I am going around in circles - please can you help me resolve . . . .

Unfortunately we are going round in circles as a relevant piece of information, I asked for, has not been provided ie the version number of the program as found under Help, About ..... - the dialog should have the number shown similar to this which is another Xara product, that is part of Designer Pro.

John EB
Forum Moderator

Hi John
Thank you for the diagram it helps a lot as I did not know how to get this information

Please see the image below

Many thanks

@Crystal-Hall

Hi

Thanks for the version number, having a current Update Service, this is puzzling.

Do you have access the Online Catalogue now?

If not are you getting any error messages?

I had an error earlier today when online access to the Content Catalogue was not available - I had a 504 error message.

Similarly if you select Check for updates option under Help , is this now working either giving you the option for an update or No updates were found message - this too was offline earlier.

John EB

@Crystal-Hall @johnebaker

Hi,

Since your Update Service is active, you can get version 19. It does not happen from within the program; it's manual. You simply download the trial version and activate it with your serial number for Xara - the same one that is in your account (for v18). Then, there may be a patch to update to.

Xara v18 will not be removed from your computer, so be careful which version you open. You'll have icons for both versions.

John CB

Hi John

I cannot see the catalog still - I have downloaded the version 19 trail and have followed your instructions but the issue is still there -

I have downloaded and restarted the serial number is still there but it is telling me that it did not upgrade to ver 19 but has remained @ver 18

I was thinking of removing the serial number and putting it in again

@Crystal-Hall

Hi,

You have to open the version 19 and put in your serial number to activate it. Use the same serial number as for 18 - you only get one serial number in your account when you have an active Update Service.

I told you that you will have both versions on your computer so you have open the correct one, the one called "Xara Designer Pro X(19)."

John CB

@Crystal-Hall

Hi

. . . . I cannot see the catalog still . . . .

See this solution, although this was for Web Designer, Designer Pro is the same.

HTH

John EB

Hi that didn't help

Let me show you want I am having a problem with

I also got this error as well

Can you help?

@Crystal-Hall

Hi,

You mentioned two problems. Installing v19 and the OCC (Online Catalog Content).

1. Have you succeeded in getting v19 installed and opened?
2. The OCC problem is well-known and annoying. It's a time-out error. Just keep trying. If it doesn't come up quickly, close the screen and try again. I use Ctrl+Alt+Shift+K and sometimes it takes 4 or 5 tries, sometimes as many as a dozen. I just got in on my second try. I suggest raising a ticket with Magix. I and others have, but the problem remains.

John CB

@Crystal-Hall

Hi

The error message is what I mentioned 7 posts up - the servers were and are offline, at the moment of typing this the servers are online

John EB

I was going to uninstall my version of xara and try and use the trail version 19 but I checked this morning although I am still on v18 my icons have now come back

@Crystal-Hall

I told you to install the trial version of 19 and activate it using the same serial number. If you want version 19, that is the only way to get it. It will not uninstall version 18. Please do so and please read what I wrote.

John CB

@Crystal-Hall @browj2

Hi,

Since your Update Service is active, you can get version 19. It does not happen from within the program; it's manual. You simply download the trial version and activate it with your serial number for Xara - the same one that is in your account (for v18). Then, there may be a patch to update to.

Xara v18 will not be removed from your computer, so be careful which version you open. You'll have icons for both versions.

John CB

Hello John - yes you told me to install the trial version - I did this -but as I mentioned above it will not install

My solution: I am going to uninstall xara pro on the weekend when I am not working

Please let me know if this is a good solution

many thanks in advance

@Crystal-Hall

I can find no mention in your previous posts that you have done as @browj2 advised, and downloaded and installed the trial version of Designer Pro 19 from the link on this page.

From what you say you have been trying to update from within XDP 18 and that process is failing. Hence the suggestion to separately download and install the trial of XDP 19.

I do not think that uninstalling XDP 18 will have any effect on this problem! I doubt very much whether it is version 18 that is preventing the installation of version 19. In fact, the presence of version 18 on your computer when you install version 19 is likely to make the process of verification of this new version very much easier.

Jeff
Forum Moderator

Hi John

I cannot see the catalog still - I have downloaded the version 19 trail and have followed your instructions but the issue is still there -

 

I have downloaded and restarted the serial number is still there but it is telling me that it did not upgrade to ver 19 but has remained @ver 18

I was thinking of removing the serial number and putting it in again

 

 

Hello Jeff

I mentioned this here - please see the quote above, many thanks

I have used the trial version that I downloaded (downloaded version 19 on the 17th of November)

MAny thanks for any assistance with this ongoing issues

Please can I get some help with my last question - I have been waiting 4 days for a response

Many thanks

@Crystal-Hall Have you started the correct version of the program after installing? It seems you have now two versions installed. Version 18 and 19.