Comments

HypnoSeeker wrote on 2/10/2020, 11:32 AM

I can not believe that my 787MB Music Maker file Has still not finished downloading!!! Only 80% has been downloaded after more than 24 hours!!! Ladies and gentlemen of the IT department. You have a HUGE problem. In these days of lightning fast broadband speed, this "feature" is totally unacceptable. I am genuinely disappointed

emmrecs wrote on 2/10/2020, 1:57 PM

@HypnoSeeker

Welcome to the Magix forums.

First, please be aware these are user to user forums, not a contact for Magix Support.

Nevertheless, I fully understand your frustration at the length of time it is taking for your download to complete! However, I have to say that your experience is most definitely not common! I'm not sure where in the world you are but for me, in the UK, the longest time any download from Magix has ever taken, something in excess of 2 GB in total size, was approximately 1 hour (and I do not have an ultra-fast broadband connection; my measured "best" speed is about 37mbps).

Is it possible your firewall, antivirus or even your ISP is somehow "throttling" your download speed? Obvious question, perhaps, but do you have sufficient free space on your hard drive to store the files?

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

HypnoSeeker wrote on 2/10/2020, 2:37 PM

Thank you for suggesting I ought to have asked Magix support, I did but got no reply. I also googled the issue of slow download speed for Magix products and discovered that I was not the only person affected by this problem. Other people had similar experiences... back in 2018. I have no idea what is causing the throttling but I did spend the last 4 days downloading SOUND FORGE Audio Cleaning Lab 2, SOUND FORGE Audio Studio 14, the iZotope plugins and MusicMaker. All downloads were uniformly slow. I do not have this issue with any other website, which means that I do have enough room on my 2 terabyte HDD. If my ISP or firewall or antivirus program were the cause of slow speed then I imagine all other websites would be slow for me as well. My actual broadband speed averages around 46mbps. In all honesty I have no idea what the issue could be. When I finally installed MusicMaker I clicked on the update link and the update files transferred at lightning speed of under one minute. Observation? Direct link to files appears to be working perfectly well, the files redirected via the special loader do not work well for every customer. Food for thought?

emmrecs wrote on 2/11/2020, 4:03 AM

@HypnoSeeker

Thank you for suggesting I ought to have asked Magix support

I don't think I actually suggested that particular course of action, but rather was making the point that all posters here, with very few and rare exceptions, are fellow-users and not Magix staff! 😇 Hence, any advice to be offered is entirely based on our personal experiences.

However, I am very pleased to hear that the download has now completed and that all your Magix apps are successfully installed and running.

With regard to your final sentence and thoughts, whether the Downloader file is the source of your problem, I fully understand your thinking but that is something you would need to pursue with Magix Support. As I wrote before, in my case I have not seen anything like that sort of delay when downloading Magix programs.

As a matter of interest, where, in the world are you? Magix is a German company and I wonder whether the geographical location of the user may affect the speed at which these downloads can proceed?

Happy music making, recording, and audio cleaning!

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

HypnoSeeker wrote on 2/11/2020, 5:19 AM

G'Day Jeff,

I live down under in Australia. I have been a long time user of Xara products. Up until now I have had no problems with any other company in the world. Wherever I go, whatever file I wish to download just flies across the world in seconds. The only time this changed was when I had to use Magixs' special down loader to try their Sound Forge software. The speed slowed down to the same level as a dial-up connection back in the 1990's.

I also thought that my antivirus software might be affecting the connection. I switched it off and re-tried the download again. No change.

I googled "why is the download speed so slow on magix site" and found people were looking for answers... in this very forum... to the same issue I have NOW... back on 14th of December, 2017 !!!

Clearly, the problem was never looked at or solved.

I contacted the support team but they never replied. I assume that if they knew the answer to my question then...

1. They would have promptly replied
2. The issue of slow downloads would not exist in the first place and I would have had no need to seek help about a problem that wasn't there.😁

It concerned me that someone raised this very issue back in 2017 and nothing was done by anyone to fix it.

I recon that Sound Forge Audio Cleaning Lab 2 is a brilliant program and worth every penny but... the pain of transferring the installation files at dial-up speed (for some of us) in this day and age of ultra fast broadband makes one think: Will I go through this again?

Don't know!

Cheers for now

SullyPanda76us wrote on 2/13/2020, 10:01 AM

Just to help you in your suffering... its painfully low here also... and I have a dedicated 10MB connection (thats a lot, its different from 10mb home speed)

And yes, the problem is back from 2017 or before

 

 

HypnoSeeker wrote on 2/13/2020, 11:03 AM

G'Day SullyPanda,

I wish that I could offer you some kind of advice... but I can't other than be patient and surrender to the unique "phenomenon" some of us are "privileged" to "experience".

A thought did occur to me yesterday... what if I changed the DNS settings in my internet configuration and use another address. Perhaps that would do the trick. I changed my DNS from my ISP's default to Google's 8.8.8.8. I did notice faster file transfer speeds... on YouTube, all webpages, on-demand-TV... virtually everywhere else but NOT here via Magix's special down-loader!

I guess that the company must have a reason for using their special down-loader but I am not sure they know that a number of their potential customers are experiencing detrimentally slow download speeds. I wonder how many people have been determined enough to see this through. I know that I am very disappointed by what I have experienced.

Cheers for now

Geoffrey-Collins wrote on 9/25/2020, 7:04 AM

The only site that I have problems with ultra slow download speeds is Magix. Tonight is a good example. Have been attempting a program update of Photostory. A 76 MB file, after 2 hours 2 MB has been downloaded! With other sites, this would have taken a few seconds. Magix obviously has a problem; that it has not been addressed after many years is a poor reflection on their commitment to customer service.