Will not start program due to error

Steve-Clark wrote on 10/4/2020, 4:25 PM

Installed and registered from the internet, bought the vegas 18 365 product.
Installed it and put in serial number.
install finished, when i try to open and use it I get an error saying vegas 18 has stopped working.
Checked computer exceeds minimum requirments.
Unistalled, re-installed just main program without add-ons.
Still not working.

Error message reads:

 

Extra Information

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 18.0 (Build 334)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\VEGAS\VEGAS Pro 18.0\vegas180.exe
   Fault Address:       0x00007FF836F109F0
   Fault Offset:        0x00007FF836F109F0

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 18.0\vegas180.exe
   Process Version:     Version 18.0 (Build 334)
   Process Description: VEGAS Pro
   Process Image Date:  2020-09-15 (Tue Sep 15) 23:42:32
 

Comments

CubeAce wrote on 10/4/2020, 4:55 PM

@Steve-Clark

Hi Steve.

You need the Vegas forum

https://www.vegascreativesoftware.info/us/vegas-pro-forum/

Ray.

Windows 10 Enterprise. Version 20H2 OS build 19042.602. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

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