@CubeAce Thank you for your reply, very much appreciated!

Yes, we did disable it. Should not have been anything running in the background at the time, we did check.

Yes, you are correct, certainly could have done it that way, thank you for that reminder :)

10/10/19 initially, accout page shows registered on 11/9, which is when we performed the 2020 download link provided by support.

Going to retry the uninstall, run the cleaner, download program from account as you kindly suggested, and reattempt a new install to see what happens.

@CubeAce Ok, went through the process again, same result, interesting.

@The_Way_of_Yahweh

It was my experience when installing MEP onto a new build that I had to start with the version on my account page and let it completely install all the packages before it would install another update. But I must stress I only started with MEP 1018 and it was to a new drive, so no old files hanging around from previous installs. Even so, it went through the update process three separate times before getting to 19.0.1.31. Every time I had to re-install effects and libraries.

I confess I'm at a loss if you have cleaned all traces of MEP and it's folders etc, from your hard drives why it is not updating.

You may as well try the contact button at the bottom of this page to get in touch with Magix and see if they can offer any help.

One thing. I wouldn't trust any cleaning program to remove all traces of another program. It may well be worth going through the C: drive folders for yourself and as a last resort if you are confident, use the reg edit function.

One last question. Is the current version stuck in the updating loop or is it use-able as 19.0.1.23?

@The_Way_of_Yahweh

Hi,

The only thing that I can suggest is to try uninstalling anything to do with MEP2020, including any patches that might show up, using the Microsoft Uninstall Tool.

This was a trick sent to me by Magix a couple of years ago when I had similar problems.

John CB

@CubeAce That's ok, your time and effort to try an assist is deeply appreciated. No, thankfully, it's not stuck in a loop and is at least in a useable 19.0.1.23 version.

@browj2 That may certainly be worth a try, thank you very much for this. Will try this when more time is available, and return with results.

@browj2 We did try the Uninstall Tool, uninstalled Magix, reinstalled, but sadly still wouldn't take the update.

It appears that support has sent a link to the 19.0.1.31 patch, thankfully. We will attempt to install the patch later, not near that system atm.

@CubeAce @browj2 Thank you both very much for contributing ideas in attempt to resolve this issue, truly appreciated :)

@The_Way_of_Yahweh

Hi

If you are using Windows Defender, try turning off the Controlled Folder / Protected Folders / Ransomware protection ( it may be called any one of these ) option - it is known to interfere with programs - and then try updating.

I have stopped using Defender because of issues with programs and have reverted back to a previous AV I used.

HTH

John EB

@johnebaker Thank you for your comment. We are using a 3rd party AV instead.

@CubeAce @browj2 @johnebaker The .31 patch support sent finally did take, success :)

Again, thank you all for your comments, and time, contributing to attempt to resolve our issue. Very much appreciated!

@The_Way_of_Yahweh

Great to hear that you got it installed!

Now for the Additional Content. Did you have success with that?

Remember to keep the files so that you don't have to download again if you have to reinstall.

John CB