Comments

condex wrote on 1/2/2021, 3:14 AM

Do you mean that you created a MAGIX account using a wrong email address (which is what I think is meant)? If yes, do you know the email address that you used and the password created at the time of registration? If you do, you should be able to sign into the account created that way, go to My Products and there you should find the download link and serial number for Sound Forge Pro 14.

You can then go to User Data, click on Change Details and change your email address to your correct address.

Hope this works.

rraud wrote on 1/2/2021, 10:10 AM

Otherwise, contact the Magix Customer Service which handles these types of issues .
This is a users forum and no one here (including the moderators) is a Magix employee with access to purchaser data.
See this recent post for filling out a online request form: https://www.magix.info/us/forum/wrong-serial-number--1259553/#ca1608151

btw @mark-willson, welcome to the Magix Sound Forge forum and best wishes for 2021.