Comments

johnebaker wrote on 2/7/2021, 9:31 AM

@Bonaventure-Oham

Hi

. . . . I upgraded to Xara hosting but when I publish it goes to FTP instead of going directly to Xara hosting. . . . . When I enter to the control centre the browsers was set with ending "webftp# . . .

The browser url for the control centre has nothing to do with FTP.

For Xara Hosting - the FTP parameters you should be using are :

Server: sftp.xara-online.com

Username: e-mail address registered with XARA Online

Password: password for above.

Which program are you using to FTP upload the site?

John EB
Forum Moderator

 

Last changed by johnebaker on 2/7/2021, 9:34 AM, changed a total of 1 times.

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Bonaventure-Oham wrote on 2/7/2021, 10:00 AM

I have tried that before and I tried it now, it says “FTP error: Timeout was reached.” I don’t know what else to try.

Thanks...

johnebaker wrote on 2/7/2021, 1:23 PM

@Bonaventure-Oham

Hi

Which program are you using to connect to the web host?

Check your Antivrus/Firewall is not blocking it for access to the Internet.

If you have not done so try downloading and installing FileZilla and see if it will connect to the web host.

John EB

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Bonaventure-Oham wrote on 2/7/2021, 5:42 PM

Thanks, as you asked, I am using Xara Web designer Premium and I subscribe to Xara Hosting. Subscribing to Xara Hosting I thought it was only a click from Xara Web Designer Premium. But Each time I click on publish through Xara Hosting it kept on talking about FTP error or FTP runtime when I am not using FTP.

Antivirus or firewall is not blocking it. It is from the Xara Hosting side, there is no way of reaching out to them. I think Magix or Xara is a bit careless, even when I was trying to buy something, I put three cards in and they took only 74p from each one them and said nothing.

Anyway, Thanks...

 

johnebaker wrote on 2/8/2021, 11:45 AM

@Bonaventure-Oham

Hi

. . . . I click on publish through Xara Hosting it kept on talking about FTP error or FTP runtime when I am not using FTP. . . . .

But you are using FTP which means File Transfer Protocol, which is the standard method for uploading websites and other files to a server on the Internet.

The sequence of operations when you publish the site is for Web Designer to create the web pages locally on your computer, it then connects to the host server via FTP, once connected the website the web site files are upload using FTP.

What is the actual FTP error? The protocols used on the Internet have a set of defined error messages some of which may have a 3 digit number.

. . . . I think Magix or Xara is a bit careless, even when I was trying to buy something, I put three cards in and they took only 74p from each one them and said nothing. . . . .

That is automated payment systems for you - if you purchase something 3 times using three different cards then the systems are going to put those purchases through.

John EB

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Bonaventure-Oham wrote on 2/8/2021, 12:42 PM

Hi John,

Thank you once again, very kind of you in explaining the process of FTP. To be honest, I managed to do it - don’t ask me how!

What I did is to delete all the files and folders saved in the server like a mad man then create a folder, publish it locally and then with three publishing attempts - job done. I think I will still have the same problem again because I don’t know how I did it.

About purchasing using three cards. I was purchasing one item, it requested my card, I entered the first card, it took 74p and requested a card again, I thought the first card wasn’t working, I entered the second card, it took another 74p and it requested a card again, I keyed in the third card and it took another 74p and requested for a card again, at this time I stopped and checked my bank account and each card showed that Magix has taken 74p and will take the rest afterwards. This can put a lot of customers off buying things.

Thanks once again.

B Oham

johnebaker wrote on 2/9/2021, 2:51 PM

@Bonaventure-Oham

Hi

Pleased to hear you have sorted out the website.

. . . . About purchasing using three cards. . . .

Ah, that could explains a lot - was the cost of the item 74p?

It sounds like that the payment system was not receiving the correct information back from your bank/credit card company so was repeating the transaction.

If you have not done so, email Magix sales at: infoservice@magix.net with the issue giving them the details you posted above.

John EB

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Bonaventure-Oham wrote on 2/9/2021, 3:14 PM

Hi John,

Thank you for getting back to me.

Yes, about purchasing item and multiple payment requests. I was thinking the same that banks are not corresponding to each other properly for one being in German and the other being in English. I am still waiting for them to take the rest of the money. Each time I write to the sales they will always refer me to a different section and it takes a day or so to hear from them and to explain to them will take another day. So I am talking my time because it is exhausting thinking about communicating with them.

Thanks once again.

B Oham