yearly renewing charge

Travis-King wrote on 3/15/2024, 10:09 AM

Hello I had set this service up earlier last* year for my younger brother and hadn't known it would renew without conformation.. I nor he has used the service in over 6 months and noticed I got charged yesterday for the yearly sub and was hoping to get it refunded and canceled.

I've sent an email to both
us-shop@magix.net AND
infoservice@magix.net

Is there anything else I need to take care of?

Comments

emmrecs wrote on 3/15/2024, 11:14 AM

@Travis-King

You've not told us which software this service applies to but Magix Terms and Conditions, including for cancellation of contracts and subscriptions can be found on page 6 of this document. I think you need to read them very carefully, especially section 2.

HTH

Jeff
Forum Moderator