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• Other products

  2 answers, most recent on 8/11/2026

  RE: Support response ??
  Thank for your reply. The reason for my inquiry was that I have bought a video grabber software from them and in the software I needed to down load an encoder to be able to save the files in MP4 format. When I tried to download the program reply
• Video Pro X

  8 answers, most recent on 8/8/2026

  How can I tell if I have Video Pro X17 Standard or Ultimate?
  I mistakenly purchased the upgrade prior to the actual program due to daily prompts that the upgrade was on sale. I tried submitting a help request twice today with a .jpg screenshot of my version and s/n info and an error occurred - support request
• Movie Studio

  29 answers, most recent on 8/20/2026

  RE: Video Deluxe 2026 Plus
  @Ronald-Amberger HI We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and
• Video Pro X

  4 answers, most recent on 8/23/2026

  help request 4th failure to complete form submittal
  Video Pro X17 Version 23.0.1.318 (UDP3) UG code 8488 KA1 Windows 11 Pro, Ryzen 7 9800X3D, 64 GB RAM, audio and Radeon GPU are both motherboard-integrated Hello: I have tried a 4th time to submit a help request starting at this
• Video Pro X

  24 answers, most recent 18 hours ago

  RE: Video Pro X16 cannot succesfully write to DVD-DL discs
  @rickduley The "official" process to be able to write D/L discs using ImgBurn can be found at https://forum.imgburn.com/topic/1780-how-to-write-dvd-video-files-directly-to-double-layer-media-using-imgburn/ The specific error message you are seeing

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