Error codes 2502 and 2503

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Topic

  • . Technical problems / Error messages

When installing or uninstalling the software, you may get the error message "An unexpected error occurred while installing the package [...] Error code 2503 (or 2502)".

To fix this problem, follow the steps below:

  1. Type "cmd" into the Cortana search field.
  2. Right-click "Command Prompt" and select "Run as administrator".
  3. Type the command "sfc /scannow" into the command prompt and press ENTER.
  4. When the command has finished running, close the Command Prompt and restart your computer.

If the problem persists, check the Windows Installer.

  1. To do this, enter "Services" in the Cortana search field, right click "Services" and select "Run as administrator".
  2. Scroll down in the list until you find the entry for "Windows Installer". 
  3. Double-click it.
  4. Open the "General" tab.
  5. Click the "Start" button to set the service status to "Running".
  1. Type "MSIEXEC /UNREGISTER" into the Cortana search field and press ENTER.
  2. Type "MSIEXEC /regserver" into the Cortana search field and press ENTER.
  3. Reinstall the software.