How come my MP4-video will play, but won't import?


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There is a big difference between playing a video with a media player and importing that same video into a video editing program, since the video editing program reads the codec structure of the video more extensively than the media player does. 

If you are able to play a video on your computer, but are unable to import it into the program, try converting the file to a compatible format using the converter below and then importing it again:


A guide to using Handbrake is available here:

Handbrake documentation