How to solve "Error -24"

9/24/2018

Products

  • . ACID Pro
  • . Audio Cleaning Lab
  • . Mp3 Deluxe
  • . Music Maker
  • . Samplitude Music Studio
  • . SOUND FORGE Pro
  • . SOUND FORGE Audio Studio
  • . SpectraLayers Pro
  • . Sequoia
  • . Samplitude Pro
  • . Fastcut
  • . Retten Sie Ihre Videokassetten!
  • . Video deluxe
  • . Video easy
  • . Video Pro X
  • . Photostory Deluxe
  • . Photo Manager Deluxe
  • . PC Check & Tuning
    • Show all products

Topic

  • . Technical problems / Error messages

You will receive the message "Serial number already assigned" or "Error code -24" if the product has already been registered under another e-mail address by you or a previous owner.

  • First, please check your entered e-mail address for possible typos.
  • Maybe you registered the program under a different e-mail address during the initial activation? Please use our Service Center to update your data (log in with the old e-mail address and adjust the data).

We differentiate between private sale and dealer sale if you purchased second-hand software.

  • If the seller was a private person, please contact the seller directly. The seller is obliged to report the sale to us and to delete the registration of the product from his account.
  • If the seller was a retailer, please inform our sales department about the serial number and send a copy of the purchase receipt as an attachment to your request.

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