To resolve this issue, try the following:
1. Check your Internet settings in the Control Panel
- Open the Windows Control Panel and go to "Internet Options" > "Advanced". If you do not see "Internet Options", change "View by" to "Small icons" in the upper right-hand corner.
- Check to make sure all the entries from TLS 1.0 through TLS 1.2 are checked off in the list. If they are not, check them off and click "Apply".
- In the Control Panel, go to "Administrative Tools".
- Double-click "Services" and locate the service called "Background Intelligent Transfer Service".
- Right-click it and select "Properties" in the context menu.
- Check to make sure "Startup type" is set to "Automatic".
Then, try downloading the codec or activating the program again.
2. Check your Internet Explorer settings
The program uses components from Internet Explorer which can sometimes cause communication issues.
- Check your Internet connection first and, if prompted, tell your firewall or antivirus program to allow the connection.
- Check to see if Internet Explorer is running in offline mode. To do this, go to "File" and check to see if the "Work Offline" option is enabled. If it is, disable it.
- Go to "Extras" > "Internet Options". Open the "Advanced" tab. Under "Security", look for an entry called "Warn if changing between secure and not secure mode". Disable this as well.
- Check to make sure Internet Explorer is accepting cookies. Go to "Internet options" and open the "Privacy" tab. Temporarily select the option to accept all cookies.
- If none of this helps, reset Internet Explorer to its default settings.