MAGIX Help Center
Rescue Your Videotapes
Switch to the archive
-
Import & export 13
- "Computer is too slow" notification during USB recording
- Analog recording not possible
- Burning/encoding keeps stopping at same point in movie
- Exporting a project with Video Easy
- How come my video will play, but won't import?
- How to create a support ticket!
- How to fix Fix the error message "Internal error"while burning
- Notification: "The device does not support the recording format"
- Record function creates empty files
- The analogue recording is played back too fast
- The video was not completely recorded.
- Troubleshooting recording problems with the MAGIX video converter
- Videos recording in black-and-white only
-
Registration & activation 14
- Acitvation / using Software offline
- Can't connect to license manager during network installation
- Change Newsletter settings
- Codec activation failed
- Deactivation and deregistration of programs
- How to solve error code "-24"
- I can't find the serial number for my software
- I lost my password! How can I retrieve it?
- Installing a box version of the software without a CD/DVD drive
- MAGIX / VEGAS software for a MAC
- Manage your account through " MAGIX Service Center"
- Managing product licenses in the MAGIX Service Center
- Registering software through the MAGIX Service Center
- Updating & uninstalling "MAGIX Update Notifier" (Connect)
-
Technical problems / Error messages 47
- Analog recording not possible
- Automatically cutting projects
- Error code -1
- Error code -46
- Error code 1618
- Error code 1935 during installation
- Error codes 2502 and 2503
- Error during registration: "MediaExchangeProxy_x64.dll"
- Error message: "Cannot find the name of IDGL driver"
- Error message: "DVDMaker.dll has detected a version conflict [..]"
- Error message: "Error 0xc00007b"
- Error message: "Error in module LavasoftTCPservice64.dll"
- Error message: "The file format MKV cannot be read"
- Error message: "Waveform output device cannot play this format"
- Error message: [DLL name].dll missing
- Error: "Download is corrupt" or "2147163964"
- Error: "HRESULT -2147024769" or "sfvstwrap.dll failed to register"
- Fix network connection issues in Windows
- General procedure for dealing with installation problems
- Getting smooth playback in your projects
- How to avoid "Error 1114"
- How to avoid the "File not found"
- How to create a support ticket!
- How to fix the message "Error in the MAGIX database"
- How to optimize visualization on 4K screens
- How to solve error code "-24"
- I can' t import MOV files into the software!
- Installation procedure - MAGIX Video converter
- Missing file: msvcrxxx.dll, mfcxxx.dll or dsp.dll
- Notification: "Compressed folder is not recommended for recordings"
- Notification: "Could not connect to the Internet"
- Picture not displaying correctly on videos
- Preview window is black
- Problems recording with the video converter
- Program won't recognize the video recorder
- Record/Playback button is grayed out
- Removing product notifications from the program and desktop
- Running a Program as an Administrator in Windows 10
- Troubleshooting "Error code -14"
- Troubleshooting Error -59,1603,1612,1635 and "Account already exists"
- Uninstall Simpliclean
- Updating & uninstalling "MAGIX Update Notifier" (Connect)
- Updating drivers and firmware for your hardware devices
- Videos recording in black-and-white only
- When restarting the system, the software starts itself automatically
- Where can I find my manual (PDF)?
- error code "-19"
-
Download & installation 5
-
Orders, invoices & returns 6
-
Upgrade requests & Update Service 1
Ask the Community
Estimated time for answer: 1 day
User to user help: It's almost always possible to get help from someone in our Community. Please tell us your program, version number and the hardware you use.
Ask Support
Estimated time for answer: 2-4 days
We're happy to help you with your MAGIX products. The more information you provide, the better positioned we are to help.