General topics
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Download & installation
- How can I download my software again?
- How to reinstall Movie Edit Pro / Movie Studio 2022
- Google reCaptcha FAQ
- Custom installation
- Installing the program on more than one computer (Steam version)
- Activating content packs
- Adding external VST plugins
- Reinstalling Video Pro X
- Ultimate Travel Package activation and content
- Installation procedure - MAGIX Video converter
- Reinstalling Photostory Deluxe
- Installation procedure for "Contour ShuttlePro v2"
- How can I redeem my voucher?
- How to install "NewblueFX Composite Pro"
- Activation of editions purchased through the in-app Store
- Reinstalling Independence
- How to solve installation errors for Steam versions
- How to install "NewblueFX Titler Pro 5"
- How to change the installation language
- Changing the port and address of the network license manager
- Installing and activating HitFilm Color Explosion
- How to install "NewblueFx Elements Overlay"
- Independence Pro as a standalone program (Samplitude Pro X3 Suite)
- "Loops Unlimited" subscription-How to check your payment information
- I can't download content from the Designs Gallery
- How can I install "proDAD Hide"?
- Movie Studio 18 - All FAQs at a glance
- How to install and activate WizardFX Suite for Video ProX
- How to Install and activate "BorisFX Continuum"
- How to register and activate the new "Ignite Advanced VFX" Pack
- Installation and activation of the new Brainworx bx_digital V3
- Can I run MAGIX Movie Studio 18 on more than one computer?
- What is VEGAS Stream?
- How to install "Ashampoo® Snap 11"
- How to reinstall NewBlue Plugins
- BORISFX Plugin
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Import & export
- How to import videos from a DV-camera
- Troubleshooting Authoring issue
- Analog recording not possible
- Apple Quicktime: support and security
- Problems loading Soundpools in the Music Maker Store
- How come my MP4-video will play, but won't import?
- Activating hardware acceleration on VEGAS Pro/Movie Studio
- Program freezing during video editing or rendering
- What do the burning options "Encode all" / "Use all" do?
- Error message: "The device does not support the recording format"
- How to fix Fix the error message "Internal error"while burning
- Publishing websites using SFTP or FTPS
- Burning Blu-ray Discs (BD)
- Burning/encoding keeps stopping at same point in movie
- Fixing asynchronous picture and sound
- Error message: "Unable to find the filter to import [...] with"
- Videos recording in black-and-white only
- Errors when creating DVD menus
- Embedding a PDF file in a page
- The video was not completely recorded.
- "Computer is too slow" notification during USB recording
- Copying and pasting an entire page
- Creating AVCHD discs
- Picture and sound out of sync on imported AVCHD files
- 3D titles cannot be imported
- Google ranking optimization
- Exporting a project with Video Easy
- How can I make a "Favicon"?
- HEVC export won't start
- Rendering Settings for DVDs
- Error: "The server name or host could not be resolved"
- Editing 4K videos with 60 fps / 1080p videos with 240 fps
- Rendering Settings for Blu-ray Discs
- Error message: "Not enough storage space available"
- Screen capture not recording entire screen
- How Do I Embed Google Maps on the Website?
- The analogue recording is played back too fast
- Recording audio using multiple inputs
- Error "58.w.fi.nd" during the upload of the website
- Parts of my site are not showing up
- Poor image quality on DVDs
- Embedding Flash files in your website
- How to solve playback issues with Blu-ray Discs
- Record function creates empty files
- Can I still work on my old "Vegas Movie Studio" projects?
- How can I export my project with Movie Studio 18?
- How can I capture or import media files with Movie Studio 18?
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Orders, invoices & returns
- Deleting your MAGIX Online World account
- Cancellation of MAGIX Online World subscription
- Invoice for purchases made in the MAGIX Shop
- No confirmation email received
- Discount for schools, teachers, students and / or students
- Right Of Withdrawal (IAS) InApp Store or Producer Planet
- Activation of editions purchased through the in-app Store
- Where can I find the version number for my software?
- revoke for domain contracts
- Cancellation of XARA Online subscription
- My credit card was denied
- Can I change the name of my domain?
- Simplitec subscription payment data changing
- Where can I find the version number for my software?
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Queries regarding commercial use
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Registration & activation
- I can't find the serial number for my software
- Software activation and offline usability
- License management
- MAGIX / VEGAS software for a MAC
- How can I register & activate my new software?
- Adding external VST plugins
- Ultimate Travel Package activation and content
- Manage your account through " MAGIX Service Center"
- Activating purchased content/features/editions in Music Maker
- Error during software registration and activation
- Installing a box version of the software without a CD/DVD drive
- I lost my password! How can I retrieve it?
- Can't connect to license manager during network installation
- How can I upgrade my payment information?
- Change Newsletter settings
- Activation of editions purchased through the in-app Store
- Activating Samplitude offline
- PC Check & Tuning: Registration not possible
- Notification: "The maximum number of activations has been reached"
- Using HitFilm plugins on another PC
- Login / Registration FXhome, NewBlueFX, proDAD, MotionStudios
- Error when registering SpectraLayers
- How do I register a domain?
- Unable to register SpectraLayers 4 Pro online
- Simplitec subscription payment data changing