@Frank-Pietrantoni9884

Hi Frank,

We're off-topic here, but:

In your first post, you mentioned that it was your "desire to upgrade to Vegas Pro 23" which, I presume, you are already using a version of Vegas. If it's Vegas 22, then you have the EULA or at least close enough, and the manual.

I would have thought that the first step in due diligence for any software would be to determine if it does what one wants using published information. This, I presume, you have done. Step 2, download, install and try out the trial version. During the installation process, there is a screen that gives you access to the License agreements & privacy statement. Completion of the installation gives you further access to the EULA, the manual and other information, and you can try it out to make sure that it runs on your hardware, etc. Surely your IT team can sandbox a computer for the trial version.

John CB

@Frank-Pietrantoni9884

Hi Frank,

We're off-topic here, but:

In your first post, you mentioned that it was your "desire to upgrade to Vegas Pro 23" which, I presume, you are already using a version of Vegas. If it's Vegas 22, then you have the EULA or at least close enough, and the manual.

I would have thought that the first step in due diligence for any software would be to determine if it does what one wants using published information. This, I presume, you have done. Step 2, download, install and try out the trial version. During the installation process, there is a screen that gives you access to the License agreements & privacy statement. Completion of the installation gives you further access to the EULA, the manual and other information, and you can try it out to make sure that it runs on your hardware, etc. Surely your IT team can sandbox a computer for the trial version.

John CB

We have been using Vegas 17. We wanted to upgrade to Vegas 23 for the various AI features and that's when/where our Info Security Team began their inquiries as part of their standard due diligence. As previously mentioned, they've already gone through the same process for Adobe Premiere Pro and that process went quickly and smoothly. The only reason we were trying to do the same with Vegas Pro is because of my team's familiarity with Vegas. At this point, I and my employee, and our IT Team have spent far too much time trying to get answers to the questions that Adobe provided in one exchange. Given this, I will be moving my team to Adobe Premiere Pro. Please consider this matter closed.

@Frank-Pietrantoni9884 A pity. Magix Support should at the outset have redirected you to Vegas support who are better equipped to answer your questions. Sadly Magix Support appears to be not working very efficiently at present.

@SP. @pjleese

Your welcome, glad to help out in the forums.

Stephen

Forum Moderator

@Rafa-Marciniak

Hi

If you know the error in your email address when you purchased Video Deluxe, login to your account through the magix website here, the icon, is top right of the home page, using the incorrect email address and password used at the time of purchase.

You can then change the email address to the correct one, and under My Products you should see your serial number and download for the software.

If you do not know the incorrect email address, or you cannot login, send an email to infoservice@magix.net, giving as much details as possible, including the Support ticket reference number (s).

John EB
Forum Moderator

Thank you @johnebaker.

I don't remember my password, or rather, I never created an account. I wrote to the email address provided on February 12th and still haven't received a response. It's crazy that you can't contact this company... the whole thing has been going on for 20 days...

[Ticket#2026Obfuscated]

ras le bol de ce logiciel ,pour moi version 2021 ,peu utiliser ,je n'ai jamais pu réaliser un montage

la mise à niveau est payante ,je veux juste pouvoir utiliser ma version 2021

I decided to leave O2 for exactly the same reason. I have an issue and the O2 BOTs cannot come up with a fix. I have spent well over two hours maybe three trying and failing to get through to a real person. I have decided to move to another provider and had an glitch with the way I had set up the account, the two times I needed support I was assisted by a real person within a couple of minutes. That's how customer service should be. At least I can transfer away from O2 but with Magix there is not even a way of asking for a refund if the software doesn't work.

same boat, been over a month, numerous email submisions and multiple tickets, 0 response

I'm really sorry I purchased Vegas Pro 23. First I had a problem with trying to make a title page. I contacted support and they sent me an email to say that "We sent your inquiry to Joe Blow" Well Joe Blow never did reply! Next problem was the help file within Vegas pro 23. Clicked on that and it says "No topics Found" Looked at the Vegas Pro website ok I see there was a patch released last year. I don't know.. am I supposed to click that??? Well I did and it started to get put into my computer but it says it needs to delete Vegas Pro 23. Ok so its deleted! Waiting for something to happen and NOTHING. So I proceed to install again. NOW it tells me to register and I put in all the info but wait,,,,it says I'm not connected to the internet? Like what the heck does that mean? If I wasn't connected I wouldn't be able to see this website or write this?

@Kevin-Rowan Wrong forum. You need to create a topic at https://www.vegascreativesoftware.info

SO IM NOT THE ONLY ONE HAK

MAGIX appears to have absolutely no support. No replies other than a bot answer that is no help at all.
Their web site is a mess too. Trying to find the page to upgrade to the next version, beyond what I own, was an Easter egg hunt. They don’t even have Soundforge listed in the product menu… I had to stumble upon it via a Vegas page. Once there, I couldn’t even add my upgrade to the shopping cart. No product support, no sales support. Just a bunch of yelling into a void.

Need to find an alternative.

Had this stupid error for the past few days and had no response other than a bot , Im thinking of reporting them to be honest.

@Leslie-Howarth The servers went down over the weekend. There are still problems.

@SP. @Leslie-Howarth

Hi,

The HUB is now working, at least for me.

I raised a ticket recently, discussed the problem with the AI agent which finally said that it was forwarding it to a human. A week later, I followed up by replying to the email, indicating the problem still had not be resolved. I'll keep following up this way to keep the ticket open and report back if, and when I get a reply from HI (human intelligence).

My comment, useless as it may be, for the new top guy, is that AI without HI is next to useless. AI does not solve problems on its own. AI cannot give you information that doesn't exist, like how your customers are using your products if they have never been asked. AI is convinced that it is right and it will try to convince you of that, even when it is very wrong. AI will not innovate your products. Someone should tell him.

John CB