@David-Stromski

Hi

I have hidden your reply to @Tom_Sp, Tom will be able to see your comment.

This is a public forum and you should never post confidential information, such as contact details, serial, ticket or order numbers etc here.

Amended comment

John EB
Forum Moderator

@johnebaker You cannot send @Tom_Sp a private message as a normal user. It's the same problem that you can't tag him.

@SP.

 It's the same problem that you can't tag him.

I think that may no longer be the case. In the post from @David-Stromski which @johnebaker has hidden the tag for Tom is visible and "active".

Jeff
Forum Moderator

@SP.

Hi

Thanks for the heads-up, indeed a normal user account cannot PM or Tag a member of Magix staff.

John EB

@emmrecs @johnebaker @SP.

Hi John, Jeff

Thats why I have been tagging Tom on behalf of the users.

Stephen

Forum Moderator

@johnebaker @SP. @PATIENT-X @emmrecs i'm confused now, is he able to still see my response or no? I'm not sure how I would have been able to send this to him privately.

@David-Stromski

Hi

. . . . is he able to still see my response or no . . .

Tom should be able to see your hidden post, I also tagged him in my first comment above.

. . . .  I would have been able to send this to him privately . . . .

You cannot.

Private messages are literally private, only the sender and receiver can see them. In theory, if a Magix staff member were to contact you by PM then you would be able to reply by PM.

Re tagging, @emmrecs  commented 'that may no longer be the case'. IIRC a user could tag a Magix staff member who has posted in a topic, however that appears to have been removed.

HTH

John EB

@johnebaker

Hi John,

Re your comment on tagging; you and I can both see @David-Stromski's post and the tag for Tom seems to be "active", doesn't it?

Jeff

@emmrecs

Hi Jeff

Users of the forum can see and click the active link, however there is no option to 'Write a message'.

John EB

@emmrecs @johnebaker @SP.

@SP. Had mentioned that he could not message Tom earlier on in the post and asked me to message him on his behalf to deal with his support issues.

Stephen

Forum Moderator

@PATIENT-X @SP. should I expect to receive a DM from Tom then at some point about my issue since he can see my reply & it shouldn't be public? Sorry I've not used a forum before so trying to figure out how this works lol

@David-Stromski I myself got a response to my previously opened support ticket and it was solved to my satisfaction.

@SP. did you get a response through a DM or just here on the forum?

@Tom_Sp @David-Stromski

Hi

He will probably contact you here in the forum.

Stephen

Forum Moderator

my software not working

@tony-maye

Hi and welcome to the forum.

We need more information to help diagnose the issue(s) you are having:

The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

The amount of free space on the hard drive(s) you have.

What exactly is not working, eg the program fails to start, locksup during initialisation etc. Please be specific rather than a generalised comment .

Are you getting any error messages, if so then please quote them in full or provide screen shots.
 
Are the graphics card/integrated GPU drivers up to date?
 
A screen shot of the Program settings, Device options tab may help.
 

John EB
Forum Moderator

@David-Stromski No response in the forum or no DM. They just solved my support request on the next working day and send me an e-mail.

@David-Stromski The support team will get back to you today and solve the issue. Happy to assist