Because the previous topic was closed by @PATIENT-X I open this replacement topic.

This topic is to make aware about Magix not answering support tickets over months and the need to overhaul their support system.

I had tickets from October 2025 after Magix delivered me an incorrect product version and they never answered, except automated replies. Their support system closed my first ticket after about one week. Then I opened a second ticket and asked over 10 times for a follow-up update to my problem, about once each week. Then the ticket was automatically closed as well in mid-January. Now I have a third ticket open for about a week and still no response.

Like I wrote, the support problem with their AI bot is still not solved, therefore the previous topic shouldn't have been closed. I'm thankful that @PATIENT-X was able to contact some employees to make them aware.

In my case, I just need a serial number for the correct program version and that's basically all. But if I cannot reach a human support staff member, my problem cannot be solved.