• Movie Studio

  One answer, on 1/13/2026

  [Solved] Movie Studio 2023 Platinum - Audio "Could not connect to device"
  Windows 11 - 32 GB Ram - Intel Ultra 9 Core 2.50 Ghz Screen Capture cannot connect to audio device. I clicked on "Recording Level" and been taken to the system sound menu, selected "stereo mix" as default device" (no other options available.)
• Other products

  One answer, on 6/5/2026

  Sony Vegas Pro migrated to a new computer
  and registration can not connect to server. Can not register my product.
• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  anyone currently MARCH 15 2026 experiencing "checking login state" when trying to connect to the magix hub?? thanks
• SOUND FORGE

  7 answers, most recent on 1/2/2026

  RE: Forge seriel number not registering
  Thanks for your reply, it comes up with "Unable to connect error 12002" never had this before.
• Movie Studio

  3 answers, most recent on 5/10/2026

  RE: [Solved] Object Color
  @hdrechsel18 Hi Assuming you want to mark specific objects so they stand out for further attention, then proceed as @browj2 has commented. To see the colours, the objects must be deselected, then they appear as shown below, I have changed the colour
• Music Maker

  7 answers, most recent on 2/22/2026

  RE: LOST SOUND POOLS AND LOOPS
  @ed-malone I'm pretty sure that Music Maker 2021 can no longer connect to the servers. That's why you need to install version 2024. And it's not necessary to enter the P3 number again. Logging in is enough.
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @SP. Thanks! I’ve sent a few emails to Russ Media and no response. I’ll try connecting to some employees on LinkedIn and if it’s not resolved by next week I guess it’s a PayPal charge back…
• Rescue Your Videotapes!

  No answers, created on 1/12/2026

  Impossible to import videos
  Product: MAGIX Video Saver Version 4.0 . Operating system Window 11. All is set up and connected, but when I select Import Videos, it's not possible to continue.How can that be solved?
• SOUND FORGE

  2 answers, most recent on 12/22/2025

  RE: Sound Forge Pro 18 (Build 21) - flickering hardware meters
  @JTJack27 Hi In addition to @rraud suggestions, ensure that Windows system sounds is turned off/disabled and any connected or internal microphone is not 'live' when not recording. John EB  
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  Hi sorry for long delay - just back from travels. I updated my signature. I have two systems, a desktop and a laptop. Both VPX16 and Studio fail on my desktop with the same message. Studio 2026 fails on laptop but VPX16 runs fine on it - both same
• Music Maker

  16 answers, most recent on 1/12/2026

  RE: Midi keyboard not playing live
  @Alex-Kirkwood MIDI ports on the audio interface would only be needed if you own a MIDI device without USB connection. You wrote your MIDI keyboard is a USB device. This means the keyboard has its own internal MIDI interface. Do you still have
• Other products

  One answer, on 4/16/2026

  [Closed] Vegas Pro 23 Rendering Error Code -17 (Steam Version)
  Hello, I am using VEGAS Pro 23 purchased through Steam, and I am experiencing a rendering issue. Whenever I try to render a video, I receive the following error message:“An error occurred while creating the media file. Error code: -17”Sometimes it
• Other products

  3 answers, most recent on 3/26/2026

  RE: Photo manager deluxe - clouds and local drives
  @Kanina There are no "dumb questions"! I need to attach the external harddrive everytime I use the programme, correct? Yes, unless you do as I do and keep the external drive permanently connected to your computer. I actually have three external and
• Video Pro X

  One answer, on 4/11/2026

  [Closed] licence magix vegas 21 ne fonctionne plus hors ligne
  bonjour, j'ai acheté 2 licences pour vegas post 21 pour une utilisation hors ligne après enregistrement, après un an de bon fonctionnement, ceux ci refuse de démarrer. pour rappel voici les informations données lors de l'achat : "After installation
• Rescue Your Videotapes!

  3 answers, most recent on 1/10/2026

  RE: Hi8 Blue Screen
  @AAProds Thanks for the response. I’ve tried connecting the camera to the TV using the same composite cable and I’ve no picture on there either so it looks like that’s the issue. I’ll order another one and hopefully that will sort it. Thank you for
• ACID

  One answer, on 5/4/2026

  RE: Old Software on a dead laptop
  @Terrell If you registered the Acid 6 in your Sony customer account, you should theoretically be able to use the same login credentials (I hope you remember e-mail and password) on Magix.com (all accounts were transferred from Sony to Magix) and
• Samplitude

  2 answers, most recent on 5/19/2026

  ORDER xxxxxx ORDER xxxx 8-11-2014 I'm trying to install.
  CUSTOMER ORDER  removed by Moderator  ORDER  removed by Moderator 8-11-2014 I'm trying to install on my win 10 computer - i paid but keep getting errors on some effects and online features even though i am connected to my internet.please advise or
• Movie Studio

  One answer, on 1/14/2026

  [Closed] Sucking, suck moive studio 13
  Movie studio 13, got it in one of three places. how to answer, installed on new computer. wont let serial number work or authentication code. sent to page that wont connect and times out. went to MAGIX cant find MY PRODURTS. Product has not been
• Music Maker

  16 answers, most recent on 1/12/2026

  RE: Midi keyboard not playing live
  @Alex-Kirkwood You have a Focusrite Scarlett interface? That should be enough. You select the Focusrite ASIO driver in the Music Maker audio settings and set the ASIO buffer size to reasonable value, for example 512 samples. Connect your speakers or
• Music Maker

  No answers, created on 3/2/2026

  Problème d'exportation des sons
  Bonjour, je possède la version premium de 2019, je suis bien connecter sur mon pc portable, mais quand j'essaye d'exporter un son au format mp3 j'ai un message d'erreur comme quoi il me faut sois la version premium sois une fonction correspondante
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I'm really sorry I purchased Vegas Pro 23. First I had a problem with trying to make a title page. I contacted support and they sent me an email to say that "We sent your inquiry to Joe Blow" Well Joe Blow never did reply! Next problem was the help
• SOUND FORGE

  4 answers, most recent on 2/1/2026

  Extraction de pistes CD
  Bonjour, audiostudio 17 m’informe que je suis connecté sans privilèges d’administrateur système. Windows 11 confirme mes droits d’administrateur. Où dois-je chercher pour activer ces droits ? Merci pour votre réponse. Hello, AudioStudio 17 is
• Photostory

  3 answers, most recent on 3/19/2026

  RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme
  @Frans-Aarts Hi . . . . run the installer, a window briefly appears on screen and then immediately disappears . . . . Check your Antivirus software is not blocking the installer running or connecting to the Internet, you may need to turn off the
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2 OK. In case you didn't try to delete/rename the musicmaker.ini file to reset the program settings, I suggest you try that as well. It should be located in the \AppData\Roaming\MAGIX\MM2026_Premium\ folder. But you'll find this file only if